Shopify App : zenshop, faq messenger & email
faq, messenger, email
About zenshop, faq messenger & email
Fast replies : Automate replies to customers with fast replies, template system built entirely for e-commerce lets you prepare responses faster.
FAQ Helpdesk : Display frequently answered questions directly in the Helpdesk Messenger to answer customer questions before reaching support team.
Email support system : Built-in email system allows your team to share a common inbox and organize tickets to solve customer questions at scale.
zenshop is a customer support solution built entirely for your Shopify store
zenshop approaches customer support differently, it focuses on intelligent use of information to integrate the shopping experience and customer support.
Our features are tailored to make conversations impactful and personalized with the goal to convert visitors to more sales and provide the best customer experience possible.
Key features
- Helpdesk Messenger with a stylish FAQ right on your store. Answer your frequently answered questions so customers don't have to wait for support to answer.
- Shared email inbox so your support team can scale. All the tools a support team needs to assign tickets and work together.
- Templated replies that integrates with your order system. Quickly reply to customer questions.
Up-to-date tech: works with the latest themes
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].