Shopify App : eDesk: All‑In‑One Helpdesk
Customer Support, AI ticketing, Feedback, Free Live chat, CRM
About eDesk: All‑In‑One Helpdesk
Centralize customer messages : All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.
Automate tasks, reply faster : Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.
Chat with buyers, drive sales : Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.
eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.
eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.
As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.
Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.
eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.
When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.
If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.
The eDesk Guarantee
- Deal with more customer queries in less time
- Win sales from your competitors with increased positive reviews
- Respond faster than your competitors
- Perfect for teams working from different locations
- Improve team performance with better reporting
- Happier customers
More features
- Centralized inbox for all integrations
- 250+ Marketplace, webstore, social media and logistics integrations
- Auto-translate & AI responses
- Respond faster with snippets and templates
- Instantly respond with our free live chat
- WhatsApp Integration.
- Real-time dynamic dashboards
- Full team & channel reporting
- Manage your marketplace SLAs
- One-click invoice generator
Speed tested: no impact to your online store
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About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.