Centralize customer messages : All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.
Automate tasks, reply faster : Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.
Chat with buyers, drive sales : Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.
eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.
eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.
As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.
Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.
eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.
When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.
If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.
Speed tested: no impact to your online store
Everyone is talking about artificial intelligence these days, and for good reason. Learn about the incredible advantages of using AI in eCommerce. The post The Groundbreaking Benefits of AI in eCommerce appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Are you searching for the perfect BigCommerce theme to sell your products online? If you want to sell products or services online, using a robust and dynamic online platform is essential. BigCommerce themes have got you covered. They offer a solution to create fully dynamic online stores and websites. There are several themes for you […] The post Best BigCommerce Themes in 2022 (Over $200) appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Discover the consequences of a poor customer loyalty and retention strategy. Plus get tips on how to avoid these pitfalls for your business. The post Customer Loyalty and Retention: The Pitfalls of a Bad Approach appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Customer service for eCommerce doesn't have to be so time-consuming or stressful. Use this cheat sheet with our top 10 customer service tips for online sellers. The post Customer Service for eCommerce: Top 10 Tips You Need to Know appeared first on The All-In-One Help Desk for eCommerce | eDesk.
If you’re not using Shopify customer service apps for your online store, you’re missing out. There are several factors that help determine your eCommerce store’s success – such as products, branding, and your marketing strategy. But one aspect of your eCommerce strategy that’s all too commonly overlooked is customer service. When it comes to consumer […] The post Best Shopify Customer Service Apps in 2023 appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business. The post How to Use the Power and Influence of Gen Z to Your Business Advantage appeared first on The All-In-One Help Desk for eCommerce | eDesk.
If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not by accident—it’s without a doubt, one of the best-known help desk softwares out there with features for almost any industry. But while Zendesk aligns itself with being the right choice […] The post The 11 Best Zendesk Alternatives for 2023 appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based on their interactions with that brand throughout the customer journey, from pre-purchase research to post-purchase support. Optimized customer support is a key driver of a positive customer experience in eCommerce—without […] The post Supercharge Your Customer Support with an eCommerce API: 4 Actionable Use Cases appeared first on The All-In-One Help Desk for eCommerce | eDesk.
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. That’s why finding the best eCommerce help desk software is essential. In fact, research has found that 68% of consumers say they are willing to pay more […] The post 9 Best eCommerce Help Desk Software: The Complete List (2023) appeared first on The All-In-One Help Desk for eCommerce | eDesk.
Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome. The post 10 ways to make angry customers happy appeared first on The All-In-One Help Desk for eCommerce | eDesk.
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.