Klarna Virtual Shopping

Virtual Shopping connects people with people. Shoppers that use Virtual Shopping say their favorite part of the experience is the human connection it creates. Merchants can connect online shoppers directly with experts in physical stores through live video and messaging, to provide a highly personalized experience that helps consumers shop online with confidence.

By placing human interaction at the center of the online shopping journey, Virtual Shopping empowers retailers to create immersive experiences that are proven to increase conversion rates and drive loyalty.

How does Virtual Shopping work?

1. Download Virtual Shopping for Shopify:

As a Shopify merchant, you can easily add Virtual Shopping to your online stores to deliver a true omnichannel experience.

2. Get your experts on the Store App:

Your in-store experts will be able to download the Klarna Store App in the iOS or Android app stores. Once connected, they can begin engaging with consumers by text, chat and video, making it easy to provide personalized recommendations, schedule in-store appointments, and stay in touch.

3. Start inspiring online shoppers:

Shoppers will connect with an in-store expert when they click the Virtual Shopping icon on your website. Once connected, they can chat, receive photos and videos, follow product recommendations, and even have a two-way video chat, recreating the experience they would receive in-store.

4. Reward sales and track performance:

You’ll be able to track team performance and sales and manage the settings for each of your store locations via a merchant dashboard.