Social media in one helpdesk : Integrate social media channels - Facebook,etc and streamline customer support from one dashboard.
Ecommerce & marketplaces : Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
Standard helpdesk-email & form : A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.
UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.
It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store. Also, can view previous inquiry details of customers without leaving your Shopify Admin Panel.
Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
Thanks to this app which is built to be fit for every e-commerce business merchants to manage the support process in an easy and organized way.
It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.
UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.
See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.
Quick response satisfies the customer and which builds trust for your brand.
Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.
Seamless workflow: use directly in Shopify admin
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.