Shopify App : Unified Repairs Support

All-in-One Repair Management Software

About Unified Repairs Support

Easy to install & setup : With a few clicks install the app and start using it for repair tickets.

One window solution : Internal Chat History, Ticket Statuses, Tickets Status Notifications, and much more.

Customer Side Form : Integrate Customer Side Form to store and start to collect repair requests.

Description

Unified Repairs Support is a repair software for E-commerce stores that allows your team to manage all repair requests in one place.

How It Works?

The mechanism of this application is simple and easy to understand. The customer visits the storefront with the damaged product. The customer fills up the Request a Repair form and a ticket is generated against the customer's given information. The customer gets an email about his ticket registration with tracking information. Your technical staff will look after their product and make sure to use genuine spare parts and notify the customers about the status of their product.

It lets your customer:

  • Create repair requests from storefront
  • Keep track of each created request
  • Notified about the status change of the request

It lets you:

  • Create unlimited repair requests
  • Create a customer on the fly to register a request with a customer.
  • Change request status to “open”, “repaired”, “completed” or any “custom” status
  • Track history of repairs
  • Create unlimited Email Templates to associate with each status
  • Allocate custom colors to each status associated with repair requests. e.g. light yellow for “open” tickets and light green for “completed” tickets.
  • As repair is done, create a draft order based on products used in the repair process.
App Images
Launch date
May 12, 2022
App rating
4.8

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.