Shopify App : Tuctak Video Contact Center
The effortless contact center solution for businesses.
About Tuctak Video Contact Center
Call Center : Our widget will allow customers to call you from anywhere in the world without worrying about call charges.
Video Call & Live Chat : Show your customers the product, communicate with them directly from your website online.
Call Flow Design : Tuctak makes it as simple as a drag-and-drop to build call flow for your business.
Video Contact Center Help to Improve Digital Sales & Customer Service
Use cases of Video Contact Center
- High Networth Sales
When you are making a high-value sale, you want to see the person to understand the body language and non-verbal cues which will help you make the right decision. E.g. loan interview with MSME or learning programs for children
- Customer Service Requiring Additional Information
While servicing customers, if you want to get additional information like the customer needs to show a device or share his screen, it can be done quickly in real-time over video chat.
Explore how video based call centers can improve your customer service.
- Increase First Contact Resolution (FCR)
- Lesser touchpoints, more effectiveness
- Humanize call center experience
- Combine video chat with co-browsing for contextual support
- Reduce customer service costs
- Monitor Quality of Service
- Boost productivity of call center reps
- Gain feedback faster personally
Up-to-date tech: works with the latest themes
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].