Shopify App : Detective FAQ Chat & Helpdesk

FAQ, Helpdesk, Contact Us, Order Tracking, WhatsApp

About Detective FAQ Chat & Helpdesk

Helpdesk Widget : FAQ, Chat, Email, and Order Tracking all in an easy to use widget.

FAQ Pages : An FAQ is the first point of contact with your shoppers, answering any questions they may have quickly and efficiently.

Product & Collection FAQ : FAQ’s can be added to any product or collection to enhance your customers confidence in your products.

Everything You Need to Answer All of Your Customers Questions
Description

All in One FAQ Solution

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Stop answering the same questions over and over and give your customers the answers where they can find them.

Static FAQ page, product and collection FAQ’s plus a help desk widget. Answers to your customers questions where they can easily find them.

No more questions, it’s time to focus on sales!

Static FAQ Page

FAQ (Frequently Asked Questions) pages are one of the most important elements of your online store because it is your first point of contact with your potential shoppers, answering any questions they may have quickly and efficiently.

With 8 beautiful themes you can get setup in minutes, or you can use the page builder and customize the FAQ page to best fit your theme.

  • FAQ Page Builder
  • Unlimited FAQs
  • Unlimited Categories: Group your related FAQs easily.
  • Search Bar: Customers can find any question in seconds.
  • SEO Boost: By using Google Rich Results we are adding your FAQs into Google's search results.
  • Responsive: It Looks great on every device.

Product & Collection FAQs

It has never been easier to put your FAQs into Product/Collection Pages. All without touching your themes code.

With The Detective FAQ, you will be able to show FAQs on every product page. Plus you can have specific Questions for each product.

You can set which FAQ will be shown where with a single click.

  • General FAQs: Questions will be shown on all product or collection pages.
  • Product FAQs: Specific questions for a product.
  • Collection FAQs: Specific questions for a collection.
  • Easy to manage on/off option

Customer Support Widget

The Help Desk Widget, you can show your FAQs, order tracking, WhatsApp Chat and email contact on every page. Give your customers confidence with an easy way to find answers or contact support if they need additional help.

  • FAQs
  • WhatsApp Chat
  • Email (Contact Us) Form
  • Order Tracking & Order Status
  • Search Bar: Provides better and easier navigation.

Powerful Admin Panel

The Detective FAQ admin panel is designed to provide simplified, powerful, and intuitive management to our store owners.

Manage All Questions that you use in different FAQ Solutions from one place.

  • Drag & Drop Interface
  • Rich Content Editor
  • Better Editing Experience
  • Ready-use Questions
  • Up to 50 Icons
  • Style Customization
App Images
Launch date
May 14, 2020
App rating
4.6
Top features

Seamless workflow: use directly in Shopify admin

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].