About the App

Personalized, AI-powered customer support for Shopify–Used daily by legendary ecommerce brands.

Thankful is an AI platform dedicated to solving the post-purchase needs of customers.

Thankful’s AI Agent works within your helpdesk just like a human agent--routing, tagging, and resolving large volumes of tickets. All of this is done instantly across all written channels. Shopify stores can use Thankful to personalize and automate their support and drastically reduce time to first response.

What stands us apart from the competition? Our AI is pre-trained and tailored to retail and ecommerce businesses to deliver better end-customer support. We provide full resolutions to customers, not deflection. This ensures that every customer gets their query resolved from an order to a refund and everything in between.

Thankful seamlessly integrates with almost every helpdesk, OMS, and business process tool.

Use provisioned workflows to automate and amplify the output of your support team. Start delivering better service today.

Provide Personalized Service on Every Written Channel

• A blend of automation and human-like interaction ensures customers receive fast and personalized responses
• Decreases response times across email, chat, sms, and web
• Leverages customer intent and sentiment to respond to each customer

Resolve Problems Right the First Time

• Processes and procedures are consistently met with speed and accuracy
• Order tracking, refunds, and cancellations made easy through out of the box workflows
• Provides 24/7 support

Drive Decisions Based on Data

• Real-time customer analytics
• Identify potential churn
• Boost CSAT