Shopify App : Groove

The simple yet powerful way to deliver fast, personal support.

About Groove

Superhero support agents : Groove enables support teams to shine by quickly and effectively solving customer challenges before they turn into major issues.

Support software that works : We stripped away all the clutter and clunky design elements so you can focus on providing personal customer support as your business grows.

Powerful integrations : Deep integrations with popular tools such as Shopify let you stay on top of things while never having to leave your Inbox.

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A showcase of the Groove shared inbox

Build Better Customer Experiences With Groove and Shopify

Groove is the simple yet powerful way to deliver fast, personal support to your online customers.

What You Can Do With Groove

  • Collaborate with a shared Inbox: No matter how you talk with your customers (email, social media, chat, phone), easily keep track of it all in our intuitive dashboard.
  • Save time with a Knowledge Base: Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
  • Move faster with automations: Eliminate the busywork so you can pay more attention to your customers.
  • Make smart decisions with reports: Stay on top of the most important metrics to help you manage your team.

Groove & Shopify

When you have your shop set up on Shopify, installing the Groove integration takes your customer support abilities to the next level. All from inside Groove, you can now:

  • See customer information and recent orders there where it matters most: right next to your conversations.
  • Inspect order details and manage orders, all from the same sidebar in the Inbox.
  • Seamlessly create new orders from within the Inbox.

Your most used tasks can be managed almost entirely from within Groove, without having to switch tabs and contexts.

App Images
Launch date
November 08, 2022

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at