Build Better Customer Experiences With Groove and Shopify

Groove is the simple yet powerful way to deliver fast, personal support to your online customers.

What You Can Do With Groove

• Collaborate with a shared Inbox: No matter how you talk with your customers (email, social media, chat, phone), easily keep track of it all in our intuitive dashboard.
• Save time with a Knowledge Base: Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
• Move faster with automations: Eliminate the busywork so you can pay more attention to your customers.
• Make smart decisions with reports: Stay on top of the most important metrics to help you manage your team.

Groove & Shopify

When you have your shop set up on Shopify, installing the Groove integration takes your customer support abilities to the next level. All from inside Groove, you can now:

• See customer information and recent orders there where it matters most: right next to your conversations.
• Inspect order details and manage orders, all from the same sidebar in the Inbox.
• Seamlessly create new orders from within the Inbox.

Your most used tasks can be managed almost entirely from within Groove, without having to switch tabs and contexts.