[2023/04/06 07:31:24]

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[2023/04/06 07:30:52]

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[2023/04/03 07:17:21]

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[2023/04/01 01:27:24]

Shocking Discovery Revealed: E-Commerce Customers are Actually Human Beings! In a stunning turn of events, a recent study has revealed that e-commerce customers are not robots or AI, but real human beings. The study, conducted by a team of researchers at Storyhub.ai and a leading university, has sent shockwaves through the e-commerce industry. For years,...

[2023/03/28 04:53:18]

Are you missing the easy points you need for the win? The NCAA March Madness college basketball tournament highlights the significance of loyal fans and seizing opportunities. Victory is usually only by a razor thin margins. As fans of the UConn Huskies, Storyhub headquarters in Connecticut is thrilled that our men’s team is going into...

[2022/08/29 03:34:13]

As a DTC leader, you brand uses a dozen or more applications and deal with countless transactions, entries, and issues every day. And all that work generates the currency of the information age: data. It seems that everyone is talking about data. Big data, machine learning, analytics, and the possibilities of AI. While you get...

[2022/08/18 06:45:56]

The Retail Industrial Complex: How Did We Get Here and Where Are We Going? Sam Walton opened the first Walmart in Bentonville, Arkansas in 1962. He had a vision of offering high-quality goods at low prices to the people in his community.  Jeff Bezos started Amazon in 1994 as an online marketplace for books. He,...

[2022/04/12 10:03:33]

To paraphrase Shakespeare, “How do I disappoint thee customers? Let me count the ways.“ With a customer experience being the key to making them happy and earning their continued business, it’s important to keep track on where things aren’t going well. According to research, 51% of customers will leave a brand after one bad experience. This...

[2022/03/29 09:44:14]

Over the years I’ve purchased from a lot of direct to consumer (DTC) brands.  Always rooting for the underdog, they appealed to me on multiple levels.  As a contrarian, the fact that these brands weren’t the default choice, made them interesting. Intriguing. They weren’t the big mainstream, me too brands. They were quirky. They were...

[2022/03/12 09:52:24]

Having spent a lot of time over the years in Customer Experience/Support worlds, you get used to a certain vibe about customers..  Some of it comes with the territory given that most interactions are about problems, it’s an easy trap to fall into. Among teams and leadership, there’s a common phrase that shouldn’t be acceptable,...