About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded returns portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive label rates or use your own carriers for InPost. Labels are auto-generated and sent straight to your customers, who pick their drop-off location. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan. See pricing for more detail.

Refunds & exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Setup

1. Install by clicking ‘Add App’.

2. Use our standard returns policy text or update with your own .

3. Provide a link to your returns center from your website.

Support

If you have any issues our support team is on hand to help you 7 days a week 9 am-5 pm GMT :)

Returns experience

With Sorted you can give your customers a returns experience that helps you retain revenue, drive customer loyalty and reduce customer service pressure.