Shopify App : Smartsupp Live Chat & Chatbots

Drive your online sales through conversational ecommerce

About Smartsupp Live Chat & Chatbots

Increase Sales with Live Chat : Drive your online sales through conversation– make every customer interaction valuable and use your chatbox as a primary business tool.

Put Chatbots on the Frontline : Save valuable time and resources--use your chatbot as a first filter for FAQs, collecting leads and assisting customers with shopping.

Game-Changing Video Recordings : See where your website visitors are getting lost. You'll get valuable insights on what to improve and ensure a smooth shopping experience.

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Drive your online sales through conversation

Smartsupp is your personal online shopping assistant. It combines live chat, chatbots and video recordings to help save you valuable time and resources. Our mission is to help businesses turn website visitors into loyal customers through conversation. Smartsupp Live chat is one of the most popular live chat and chatbot apps in Europe with over 50,000 active European webshops and websites.

Why choose Smartsupp?

  • Smartsupp offers a one-and-only combination of live chat, chatbots, and video recordings. Automate repetitive questions, deliver personalized care to your visitors where it counts, and get a step-by-step view of your visitors’ buying habits and even see where and why you may have missed purchase opportunities in order to boost your sales.
  • Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
  • A FREE mobile app for iOS and Android phones so that you can reply to visitor inquiries on the go, and much more.
  • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

What are Smartsupp's core capabilities ?

Smartsupp offers: * Live chat, emails, and Facebook as well as Google Analytics integration, all in one dashboard–start a one-on-one conversation with your customers and have all of your communications in one place. By instantly tending to your visitors, you’ll turn them into satisfied customers and increase your sales. * Chatbots–The Smartsupp's bot is your very own online shopping assistant that works 24/7. It’ll save you time and resources by answering your frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep. * Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. * Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. Visit our website to get the full list of features.

What do our users say about us?

“70 % of all of our sales are going through the Smartsupp live chat.” — Irena Žirovnická, Unuo

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.” —Katarzyna,

Language support

Smartsupp dashboard is available in the following languages: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Polski.

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Launch date
October 05, 2021
App rating
Top features

Up-to-date tech: works with the latest themes

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About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at