Shopify App : Sidr Zendesk and Gmail Macros

Use placeholders in your Zendesk and Gmail help desk messages

About Sidr Zendesk and Gmail Macros

Shopify placeholders : You get a list of powerful placeholders from Shopify, and you can use them directly in your Zendesk and Gmail macros.

Preview responses : You can preview your responses in the Zendesk and Gmail side app. No extra clicks needed.

Seamlessly integrate : Integrates with Zendesk and Gmail. Simply add Shopify placeholders and go.

Integrations
Zendesk Gmail
Sidr Macros
Description

Use Shopify variables in your help desk messages and responses

Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers.

What is Sidr Macros?

When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:

  • Order number
  • Order status
  • Total paid
  • Customer info (e-mail, phone, etc.)
  • Any line item info
  • Any payment details
  • Address info
  • Shipping info (method used, shipping paid, etc.)
  • ... and much more

We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

Finally, the Sidr Macros side app on Zendesk and Gmail makes it easy to apply these macros when responding to customers.

What help desk software does Sidr Macros support?

  • Currently, we support Zendesk and Gmail
  • If there is help desk software you'd like us to support in the future, please reach out

We are constantly improving existing features and adding new ones based on customer feedback. So don't be a stranger and reach out anytime!

App Images
Launch date
December 31, 2020
App rating
4.8
Top features

Speed tested: no impact to your online store

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].