Customer relationships are your competitive advantage

Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

As a small business owner, you have the ability to build authentic relationships. And let word-of-mouth be your true form of marketing.

Small businesses shouldn't over-automate

Automation is a great tool to help you do more in less time. But far too many times we see small businesses over-relying on automation when a 1 on 1 conversation would result in much much better results. Shop Phone has email automation but our core value is letting you know who and when you should not automate.

Just because your business is online doesn’t mean you can’t have 1 on 1 conversations

Your customer relationships live online, on WhatsApp, on the Phone and Text/SMS. With Shop Phone you can quickly answer questions, confirm product specifications, and help customers make the decision to buy through these communication channels.

If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy they want to ask you detailed questions and make sure the specs are just right for their needs.

Recover abandons fast

Get an alert when a customer leaves without checking out so you can call to build your relationship and recover the sale

Know who to call first each day

See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who are your best customers you should call and thank or follow up with today

WhatsApp commerce

Turn each customer alert into a quick and relevant WhatsApp conversation through Shop Phone

Automated Thank You emails and Abandoned Checkout emails

Send automated plain text personalized looking emails each morning to new customers and abandoned checkout. This is also a Kit alternative feature.

iPhone and Android App

Get the Shop Phone mobile app on either iPhone or Android

Customizable Alerts:

• Abandoned Checkout Alerts
• Low Inventory Alerts
• Lifetime Value Alerts
• Repeat Order Alerts
• Products and Tag Purchase Alerts
• First-time Buyer Alert
• Follow-up Alerts
• *All alerts are customizable by price or quantity*

Ways to connect with your customers:

1. WhatsApp
2. Phone Call
3. Text/SMS
4. Facetime
5. Email