Shopify App : Delivery Protection

Protect your customers from lost, stolen, or damaged orders

About Delivery Protection

Reduce Headaches : Let us protect your customer’s orders from being lost, stolen, or damaged. If something goes wrong, we will replace or refund your customer!

Increase Sales : Increased Customer Confidence and Satisfaction leads to increased sales! Keep your customers happy and retuning to your store!

Focus on Growing : Kick back and let us take some customer service off your shoulders. We will handle delivery issues so you can focus on growing your store!


Online shoppers are always worried if their order will be lost, stolen, or damaged before it reaches them. Give your customers less to worry about by giving them the opportunity to protect their orders with Shield Services - Delivery Protection!

What Is Shield Services - Delivery Protection?

Shield Services stands to eliminate the frustrations that can arise with online shopping. Merchants and shoppers alike are constantly struggling and worrying about their deliveries. By adding Shield Services - Delivery Protection to your store, you give every one of your customers the opportunity to protect their order from being lost, stolen, or damaged in transit. For just a fraction of the cart value (specifically 1%-10% with a minimum of $.98), your customers can rest assured that no matter what, they will receive their order. Delivery Protection automatically collects fees paid by customers through Shopify, making your life easier. (There is NO COST to merchants)

How Shield Services Helps You

  • Your customers have the peace of mind that if anything happens to their order, they will be taken care of
  • If something does happen to an order, Shield Services' customer service team will quickly and smoothly resolve it. Leaving your customer happy and returning to your store.
  • Turn losses into more sales. When a claim is accepted, Shield Services will repurchase the order from you again so you never have to lose money replacing orders yourself.
  • Reduce the amount of effort put into customer service. Let us deal with delivery issues.
  • Delivery Protection automatically collects fees paid by customers through Shopify making your life easier. (There is NO COST to merchants)

How To Get Shield Services - Delivery Protection

  1. Click the green button that says "Add app"
  2. Click the green button that says "Install app"
  3. Click the green button that says "Approve Subscription" (The subscription is $0.00)
  4. That's it! You can now trust that Shield Services will take care of your customers who opt-in for Delivery Protection
App Images
Launch date
September 14, 2021
App rating
Top features

Seamless workflow: use directly in Shopify admin

Social media links
Latest Blog Posts on

Package Theft Part 2 – Invaluable Prevention Info!

[2022/05/25 08:12:00]

Package theft is on the rise and as it becomes a more frequent occurrence, businesses are suffering financially. In Part 1 of this article series, some statistics on package loss and theft were brought up, pointing out the need for loss prevention solutions like buyer-based delivery protection. In Part 2, [...

Package Theft Part 1 – Some Interesting Statistics!

[2022/05/10 11:07:00]

Package theft is becoming one of the biggest loss factors that retail businesses and customers alike must combat on a daily basis. The statistics surrounding the loss of packages not protected by buyer-based delivery protection are astounding and continue to grow each year. Part of the problem is the number [...

Recurring Shipping Problems Faced by Shopify Merchants!

[2022/04/20 11:05:00]

A never-ending concern for businesses selling products online is shipping problems and finding the best shipping protection solutions. Once a package is out of the retailer’s hands, it is impossible to know what will happen to it until it arrives at its destination, if it arrives at all. Thankfully, when [...

Shopify 2.0 – All A Merchant Needs to Know!

[2022/04/07 04:58:00]

Shopify recently announced some anticipated and exciting changes to its platform that will positively affect all merchants, including those who are considering offering Shopify delivery protection on their stores. The unveiling of Shopify 2.0 brings the platform into the future to make building and maintaining a Shopify store with Shopify [...

The Impact of Late or Missed Deliveries On A Shopify Store!

[2022/03/18 11:09:00]

For anyone running a Shopify store online, success only comes once customers receive their purchases in good condition and in good time. If thinking that a Shopify store does not need something like delivery protection insurance, think again! At the rate that packages go missing or are delivered late these [...

How to Choose A Shopify Ecommerce Plan For Your Store!

[2022/03/04 11:06:00]

Opening a Shopify store with delivery protection is as easy as opening an account, filling the shop with goods, and then adding the shipping insurance app of choice. Where confusion arises is knowing which store plan to use as Shopify offers a variety of monthly plans at different rates, each with [...

Energize Your Shopify Store With These Highly Successful Tips!

[2022/02/28 11:11:00]

Opening a Shopify store is easy - prospering with it, maybe not so easy. Online shopping is reaching new peaks; however, to take advantage of it, newer and smaller stores must have great products and build customer trust. Offering Shopify shipping protection is one way that retailers can do that. [...

What is Delivery Protection for Shopify Merchants? – Part 1

[2022/02/22 04:43:00]

One of the biggest and costliest challenges that online merchants combat these days is the problem of package loss and a lack of delivery protection because package loss, however it happens, can take a big chunk out of business profits. Naturally, you want to reassure customers that your shop is [...

What Can Merchants Do to Prevent Shipping Damage to Packages?

[2022/02/21 11:22:00]

An ongoing problem that online retailers must deal with is shipping damage and how to avoid it. Shipping protection is one method and it helps to keep customers happy, but damage prevention should be the main focus. While a Shopify shipping protection service is helpful, businesses can reduce costs and [...

What is Delivery Protection for Shopify Merchants? – Part 2

[2022/02/14 10:32:00]

Delivery protection for damaged packages is something that every merchant on Shopify should consider offering on their shop websites. Delivery protection for stolen packages from a Shopify store is easy, cost-free protection that provides many benefits to online merchants, helping them to build their business in some less apparent ways. Beyond [...

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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