HelpDesk for customer service : Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.
Turn browsers to customers : Chat live with visitors, give product recommendations, share coupons, and convert them to customers.
Powerful help center widget : Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.
Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.
As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.
*Manage conversations from live chat, Whatsapp, Messenger contact us page and email in one helpdesk.
*See the full customer live chat and message history across different channels in one view.
*Support for multiple store management in one inbox.
*Respond instantly with live chat.
*See customer support details and orders right next to the ticket.
*Show the Order Tracking, FAQ, and more functionality for customers to resolve more than 30% of issues before reaching agents.
*Integrated with Parcel Panel and Trackingmore, no need to install any third tracking apps.
*Service assistant for Dropshiping(Oberlo, etc).
*Live Chat with customers currently in your store.
*Provide helpful service according to their purchase and communication history.
*Powerful mobile terminal, supporting Apple and Android, convenient for users to handle user issues anytime, anywhere.
*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.
*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German, French, and others over 40+. Don't see your language here? Contact us and we'll add it.
Seamless workflow: use directly in Shopify admin
Up-to-date tech: works with the latest themes
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].