Shopify App : Live Chat,Help Center,FAQ Page

Helpdesk,Helpcenter,LiveChat,Track,Facebook Messenger,Whatsapp

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About Live Chat,Help Center,FAQ Page

HelpDesk for customer service : Manage customer support on Live Chat, Email, Facebook, Instagram, and Whatsapp from one inbox, Stop switching all day long.

Turn browsers to customers : Chat live with visitors, give product recommendations, share coupons, and convert them to customers.

Powerful help center widget : Let customers resolve issues like "Where is my order" with a powerful order tracking widget, before reaching agents. 24/7 live chat support.

Integrations

TrackingMore Parcel Panel

Provide you the best customer support service-willdesk

Description

Willdesk, born to support you to provide the best customer service, is a helpdesk that allows your customer service team to manage all of your support, and customer service in one place.

Top Shopify stores use Willdesk to reduce ticket first response time and increase the efficiency of their customer support teams.

We totally know how hard and stunning it is for you to manage customers’ tickets from different platforms, for example, live chat, Whatsapp, contact us page, email, Facebook, Instagram, etc. that's why we created Willdesk.

As opposed to solutions like Zendesk, Willdesk has an extremely powerful integration with Shopify, so that you can see order details for a customer, and refund, cancel, and duplicate orders without leaving the helpdesk app.

6 reasons why you should choose Willdesk

1. Provide Customer Service On Every Channel

*Manage conversations from live chat, Whatsapp, Messenger contact us page and email in one helpdesk.

*See the full customer live chat and message history across different channels in one view.

*Support for multiple store management in one inbox.

2. Cut Customer Support Time In Half

*Respond instantly with live chat.

*See customer support details and orders right next to the ticket.

3. Automatically reduce 30% of customer queries.

*Show the Order Tracking, FAQ, and more functionality for customers to resolve more than 30% of issues before reaching agents.

*Integrated with Parcel Panel and Trackingmore, no need to install any third tracking apps.

*Service assistant for Dropshiping(Oberlo, etc).

4. Increase Conversions And Revenue

*Live Chat with customers currently in your store.

*Provide helpful service according to their purchase and communication history.

*Powerful mobile terminal, supporting Apple and Android, convenient for users to handle user issues anytime, anywhere.

5. Help to build your brand

*Easily customize styling, and branding to match your website. Enable customers to see orders, track packages & browse FAQs in LiveChat.

6. Multilingual

*Set up live chat & help center in English, Spanish, Dutch, Norwegian, German， French, and others over 40+. Don't see your language here? Contact us and we'll add it.