Shopify App : RoundView ‑Live chat + Chatbot

Customer Sales & Support Automation

About RoundView ‑Live chat + Chatbot

Turn Visitors into Customers : Use proactive triggers to engage visitors, recommend personalized products, send cart reminders, exit-intent messages - improve conversion

Customer Support Automation : Automate resolution of most common customer issues. Reduce waiting& ticket volume. Improve agents’ productivity and customer satisfaction

Live Chat and Agent Routing : Route customer questions to relevant agents . Answer customer questions faster. Improve agent’s efficiency. Provide faster resolution.

RoundView ChatBot

RoundView helps Shopify businesses deliver outstanding support for customers and improves conversions and retention.

It is an AI-based sales and customer support tool that enhances the customer journey tremendously.

What can you do with RoundView?

  1. Improve conversion rates with proactive chat triggers
  2. Reduce cart abandonment rate using automated reminders
  3. Reduce website bounce rate with exit-intent triggers
  4. Recommend personalized products using the product finder feature
  5. Use chatbots to answer basic customer questions
  6. Automatically route complex questions to live agents
  7. Share order status in a single step
  8. Allow customers to easily return or exchange an item using the helpdesk
  9. Share product FAQs
  10. Helps manage multiple customer support channels in one place

Business Benefits:

  • Increased sales and revenue
  • Faster customer support
  • Omnichannel management
  • Better customer support ROI
  • Improved customer retention and brand loyalty
App Images
Launch date
June 08, 2022
App rating
Top features

Up-to-date tech: works with the latest themes

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About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at