The exchange and return solution built for Latinamerican stores.

With Reversso you are offering a returns and exchanges experience built within a personalized portal with your brand and policies. Reversso is integrated to the main couriers and payment solutions, allowing you to provide a fully-automated return, refund or exchange process.

Configure your customer experience

• Specify whether you will offer exchanges, returns or a combination of these.
• The new order is automatically generated in Shopify.
• Return reasons for returns and exchanges are customizable.
• Configure the time range and conditions under which your customer is able to make a request.
• Automatically authorize an exchange or return request using your business' rules.
• You may request photos and additional information depending on the reason.
• Allow your customers to exchange or return gifts without the original buyer receiving notifications.
• Restrict returns by collections, tags, volumetric weight or SKU.
• Create staff member profiles and configure permissions to manage your returns according to roles within your company.
• Customize the returns portal design to provide an experience that reflects your brand.
• Select the carrier that will generate the return labels.
• Configure rules and differentiated prices for return labels.
• Your customers will be able to download and print return labels in order to return back their products.
• Reversso allows you to automatically refund through Shopify.

How it works for your customer

1. Customers access their personalized return portal by entering order number and email.
2. Products will be showcased and those available for return or exchange will be indicated.
3. Depending on the settings, your customer will be able to select the reason(s) and upload photos of the products they want to return.
4. Depending on what you allow, the customer may request a refund or an exchange for any other product.
5. Your customer will be able to choose a courier from the active options, as well as downloading a return label.

How it works for you

You will have a dashboard where you can:

1. Manually or automatically authorize, review or reject tickets by the rules you establish.
2. Continuously track the status of returns.
3. Create quality control modules for your warehouse team.
4. Approve, issue refunds, and create new orders through Shopify with one click.
5. Rate your customers' behavior.

Are you in Latin America?

We have integrated courier services and payment gateways in Mexico and Chile. Colombia, Brazil, Argentina and Peru are coming soon.