Shopify App : AfterShip Returns Center

Empowering brands to deliver a seamless returns experience.

About AfterShip Returns Center

Automate Returns & Exchanges : Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.

Send Proactive Return Updates : Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

Return Labels & Flexible Rules : Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

UPS FedEx USPS Canada Post Gorgias

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

  • Pre-paid label
  • Return to store
  • Customer’s carrier of choice
  • Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

  • Refund to the original payment method
  • Return store credit
  • Exchange (customers can select exchange variants)
  • Replace the return with the same item
  • Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

  • Customize your branded returns page with your logo, URL, and returns policy
  • Add the returns page easily to your website footer, return policy, or order history page
  • Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
  • Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

  • Track and manage all returns and RMA requests in one place
  • Automatically generate an RMA once the returns request is submitted
  • Sync and track your return orders on the AfterShip dashboard
  • View each RMA’s detailed timeline of events to resolve return requests faster
  • Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

  • Auto-update the return status of orders based on certain rules
  • Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

  • Set up eligibility rules to avoid unnecessary returns in specific categories like
  1. Returns window
  2. Non-returnable items
  3. Eligible returns per order
  4. Allowlist and blocklist items
  • Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.

App Images
Launch date
February 28, 2017
App rating
Top features

Seamless workflow: use directly in Shopify admin

Social media links

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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