Automate Returns & Exchanges : Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.
Send Proactive Return Updates : Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.
Return Labels & Flexible Rules : Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.
Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
Returns & Exchange Made Easy
Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.
Supported Returns Methods
Return to store
Customer’s carrier of choice
Green returns: Customers keep the item & get a refund
Flexible Return Resolutions
Refund to the original payment method
Return store credit
Exchange (customers can select exchange variants)
Replace the return with the same item
Exchange for any product: Give extra credits or offer pre-discount credit
Build Brand Loyalty with Branded Communications
Customize your branded returns page with your logo, URL, and returns policy
Add the returns page easily to your website footer, return policy, or order history page
Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
Auto-send email updates based on the order language
Manage All Returns Requests Efficiently
Track and manage all returns and RMA requests in one place
Automatically generate an RMA once the returns request is submitted
Sync and track your return orders on the AfterShip dashboard
View each RMA’s detailed timeline of events to resolve return requests faster
Add tags and images of how an item is received to process returns faster
Identify common return reasons
Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.
Returns Automation Rules
Auto-update the return status of orders based on certain rules
Restock returned items when the shipment is marked received (Update the inventory directly)
Improve Customer Satisfaction with Prepaid Shipping Labels
Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.
Cut Returns Costs with Advanced Automation Rules
Set up eligibility rules to avoid unnecessary returns in specific categories like
Eligible returns per order
Allowlist and blocklist items
Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason
Integrate with Couriers Easily
Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.
Improve your Return Performance
Drive bottom-line growth with the customer and product-level returns data.