Shopify App : Returnly by Affirm

Automated returns, exchanges, gift returns & more

About Returnly by Affirm

Automated returns & exchanges : Customers can start a return or exchange anytime with automatic labels and exchange processing. Fast for customers, time back for your team.

Gift exchanges customers love : Let gift recipients request a gift card or exchange without needing to engage the gift giver or customer support.

Advanced return solutions : Printerless QR codes, international handling, brand controls, CSAT surveys and more to help you grow through exceptional returns.

ShipHero Klaviyo Deliverr Easypost Gorgias

Using Shop Pay Installments? Get 2 Months Free

As part of Affirm, the company behind Shop Pay Installments, Returnly is offering 2 Months Free* for merchants with Shop Pay Installments.

*Offer is available to new customers who sign up and install Returnly Starter with SPI by November 30, 2022 at 11:59PM PST. Merchants must have Shop Pay Installments enabled. The monthly subscription fee will be waived for 2 months after your installation date. After 2 months free, pricing will revert back to the discounted $99/month and will auto renew monthly unless canceled on or before the end of the then-current monthly active period. Additional Shipping label fees apply. This offer is subject to the Merchant Agreement and Returnly Commercial Terms and Conditions.

With Returnly, customers can start a return anytime with automatic labels, variant exchanges and gift return handling. Just set your policy, customize your brand, and start processing returns.

Seamless for your customers

  • Fully branded Return Center
  • Automatic pre-paid labels
  • Start with email or order number
  • Automatic emails on return status
  • Exchange for variant - ships at scan
  • Gift returns & exchanges
  • Printerless QR code returns
  • International return handling

Supported returns methods

  • Refund to original payment method
  • Return for store credit
  • Exchange for different variant

Efficient management for your team

  • Product or order-level tags to set or override policy outcomes
  • Custom eligibility window during the holidays
  • Return reason by product type
  • Nested return reasons
  • Ship exchanges at carrier scan
  • Access to RMA Reporting
  • Build custom reports

Contact us to learn about Premium Plans

Returnly's Premium Plans can help you unlock new savings, incremental revenue, and higher CLTV. Premium Plan features at a glance...

  • Different product exchanges
  • Add your carrier accounts
  • Rate shopping by carrier
  • Multi-warehouse
  • Automatic refunding
  • Analytics
  • Buy in-store return online (compatible with Shopify POS)
  • Integrations with Klaviyo, Gorgias, 3PLs & more
  • Instant Exchanges
  • Instant Credit


  • Returnly App is currently available in the U.S. and Canada
App Images
Launch date
December 08, 2014
App rating
Top features

Speed tested: no impact to your online store

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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