Shopify App : Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Return Labels & Credits

About Return & Exchange Portal

Automate Returns Management : Automate RMAs and customer return policy with a branded self-service return portal. Easily manage and track returns and exchange requests.

Exchanges & Store Credit : Turn refunds and returns into product exchanges or store credit. Our store credit solution integrates directly into your store.

Generate Return Labels : Automate return order shipping labels and processing through supported shipping carriers including Shippo, Shipstation, USPS and more.

Shippo Shipstation Sendcloud USPS Gorgias Canada Post

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit.

ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customize your return portal layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Customized Return Policy

Define rules, eligibility conditions, resolutions, and return reasons as part of your store’s return policy. Configure your custom returns management portal to support your store policy rules.

Store Credit

ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose from as their preferred alternative to refunds, maximizing your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Refund as store credit
  • One-click exchange
  • Refund to bank account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate the item (ReturnGO AI)

Returns Management Dashboard

Track and manage product returns and RMA requests in one place. Set up custom return rules and statuses, send automated emails to your customers and monitor your returns, exchanges, and refunds.

Manage Returns Requests Efficiently

  • Offer product exchange
  • Customize email notifications
  • Automatically or manually approve refunds
  • Create a personalized return policy

Product Exchange

Customize your product exchange policy to enable customers to exchange items for different variants or products. Define product exchange eligibility conditions and resolutions as part of your return policy.

Cancel Order

Let customers cancel unfulfilled orders. Reduce time spent on order cancellations and customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Gift Returns

ReturnGO’s returns portal enables gift recipients to request a return or exchange.

Easy Setup

Easily set up your personalized return center in under 5 minutes with our intuitive system.

Customer Support

Our support team is always available to help you set up your returns portal and optimize your returns management process.

Automatically track RMAs, Returns & Exchanges today.

App Images
Launch date
September 14, 2020
App rating
Top features

Speed tested: low impact to your online store

Social media links
Latest Blog Posts on

How to Select Dropship Suppliers to Avoid Returns and Refunds

[2023/04/23 07:40:00]

Dropshipping is a lucrative business that has become popular for aspiring entrepreneurs to start an online business. Sadly, most dropshippers fail because they selected a bad supplier. These suppliers hurt dropshippers as they often provide faulty or low-quality products, resulting in numerous returns and refunds.

5 Email Marketing Tips for Boosting eCommerce Sales and Minimizing Returns

[2023/04/20 07:30:43]

As an eCommerce business owner, you cannot undervalue the importance of having a strong email marketing strategy in place. Email marketing can be an incredibly powerful tool for driving sales, building customer relationships, and minimizing returns. It’s often considered the best marketing channel by those in the industry.

What’s the Ideal Return Window for Your eCommerce Store?

[2023/04/19 08:00:00]

As an eCommerce store, setting a return window is an important part of building trust and loyalty with your customers.

How to Build a Circular Economy With eCommerce Returns

[2023/04/17 08:00:02]

As an eCommerce retailer, you have a unique opportunity to participate in building a circular economy through your returns process.  Take action to make a difference by embracing a circular economy, extending the life of products, and driving the shift toward sustainable practices.

Ensure Accurate Returns with Item Validation

[2023/04/13 08:00:00]

Validating returned items ensures accurate returns while enabling you to verify their condition. ReturnGO offers easy item validation to streamline the returns process, improve communication between teams, and minimize losses. What is Item Validation?  Item validation is the process of checking and verifying the accuracy and condition of returned items.

The Ultimate Guide to Reverse Logistics for eCommerce

[2023/04/10 08:00:00]

Reverse logistics, the process of managing the flow of products from the customer back to your warehouse or store, is a key element of eCommerce management.

How to Use Returns Data to Grow Your Online Store

[2023/04/04 08:00:00]

Returns data is a valuable source of information that can help you analyze customer behavior, identify new sales opportunities, and make data-driven decisions.  Start collecting and analyzing your returns data in order to grow your online store.

The First Recorded Return Request in History

[2023/04/02 08:00:00]

Wherever there’s trade, there will be return requests and complaints. But have you ever wondered how far back this goes? Let’s take a journey back in time to the first documented return request in history – around 3,000 years ago.

9 Overlooked Returns Management Mistakes to Avoid

[2023/03/28 08:00:00]

It’s easy to make mistakes when it comes to handling returns, from not having a clear return policy to not leveraging return data to seeing returns as negative. By understanding some of the most commonly overlooked mistakes in returns management, you can prevent problems and prioritize your efforts to create a more efficient returns process.

Lessons from the Great Outdoors: Applying Camping Principles to eCommerce Returns

[2023/03/26 08:00:00]

Embracing an outdoor mindset, such as that of a camper, can help you improve your store’s return management and boost the customer experience.

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at