ReturnBear is the only pay-per-return, fully branded, and automated returns solution with drop-off locations across Canada for growing brands.

We take care of the entire post-purchase journey for you. Our fully branded returns portal automates refunds, exchanges, and store credits, so you can focus on growing your business. We offer the only package and label-free drop-off network in Canada, making returns easier for your customers and more cost-effective for your brand. We also handle all of your mail-in returns domestically so that you never have to worry about processing them yourself. Our free white-glove service will get your store set up, integrated, and running in as little as two days.

ReturnBear is a Carbon Neutral Club certified workforce, proudly Made in Canada, and ready to help your brand grow. *US drop-offs coming soon.

Pay-Per-Return

No monthly SaaS fees. No minimums. You only pay for the number of items your customers return.

End-to-End Return Management Solutions

Speed up your return process with our growing network of processing facilities and drop-off kiosks across Canada. Reduce the time it takes to resolve customer returns and issues in 3 days!

Convenient Drop-off Network

Provide the ultimate convenience for your customers with drop-off kiosks across Canada - no more repacking, folding, and printing labels. We take care of all of it. Instantly approve refunds, exchanges, and store credit for drop-off returns.

Seamless End-to-End Reverse Logistics Service

ReturnBear’s expanding network of processing facilities and drop-off kiosks means that your brand can speed-up its return process, solve customer issues rapidly, and get ready-to-sell items back into inventory, fast.

Built-in Customer Retention Features

Our software actively encourages revenue-retaining actions for your brand, including exchanges and store credit. You can even add store credit bonuses to retain more revenue and keep customers engaged with your brand.

Fully Branded and Customizable Return Portal

Maintain ownership of your brand and customer experience throughout the post-purchase experience. Add your logos, hero image, and brand colours throughout the platform to maintain a secure environment for customers.

Automate Returns, Policies, Rules, and More

ReturnBear gives your team the tools you need to fully automate your return policy. Customize your payout methods, return rules, return policy and more. Set Final Sale and Exchange Only conditions. Easily add custom return reasons and then use analytics reporting to gain insights that help you understand why your products are being returned and how to improve them going forward.