Replyco: The Customer Support Helpdesk for Shopify and Marketplace Sellers

Replyco is a helpdesk (email management or customer support center tool) to help eCommerce sellers centralize and automate customer service messaging from one easy-to-use tool, providing a consistent customer experience no matter where you sell.

We offer direct integrations with Shopify and other marketplaces like Amazon and eBay — no more having to download or pay for additional apps or plugins.

Convenient, single-screen access means you can view customer and order data right alongside messages. Plus, our smart automation options and email templates help you stay organized, boost response rates and save even more time.

CRM Message Management from All Selling Channels

Replyco integrates with marketplaces and platforms for a seamless eCommerce customer service experience. From eBay, Amazon, Facebook and more, you can process all of your customer messages from one interface. No extra software or plugins needed.

Respond Faster And Improve Customer Service Response Rates

• See what messages require an urgent response in your Replyco Dashboard.
• Use smart automation tools to organize, tag and prioritize inquiries.
• Save time and effort with customizable email templates (canned responses).
• Send auto-responders like after-hours or away for the weekend.

Delight Shoppers With Innovative Tools

• Issue eBay returns / refunds from directly within Replyco.
• View customer and order data alongside messages.
• Get reports for product, sales and team performance.

Improve Efficiencies With Team Collaboration Features

• Create, share and edit internal notes so your team is always on the same page.
• Assign / unassign messages to users with ease.
• Customize user / admin rights based on company needs.
• See detailed audit trails for each customer interaction.

Get All-Access Support Whenever You Need It

• Get help fast with live chat, email or phone.
• In-app detailed help documentation for a seamless experience.
• Educational guides and blogs from customer service and eCommerce experts.
• All-access support included with every Replyco plan.