Simplify Customer Service : Self-serve address editing means less emails from customers asking for help so you can focus on more important things.
Save On Postage : Put an end to money wasted on postage for a shipment that will never arrive due to a wrong address.
Stop Inventory Loss : Shipping errors mean lost product and lost revenue. Letting customers update shipping information themselves saves time and money.
Whether a customer made a typo, selected the wrong auto-fill, forgot an apartment number, or moved before an order could be fulfilled, that shipping address needs to be fixed or someone is going to have to pay to resend their order (and likely cover the cost of lost product). Relocate by Crowd Control simplifies the process by allowing customers to update the shipping address for unfulfilled orders, saving everyone time and money.
Relocate reduces shipping errors and customer service requests for:
Relocate can be enabled/disabled as needed to give you control as to when customers can edit their address. Customers can edit their address using the following convenient locations:
Admin features include:
Seamless workflow: use directly in Shopify admin
Speed tested: low impact to your online store
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.