Shopify App : Redpen Widget

Customer Support Request and Bug Capture Platform

About Redpen Widget

Customer Support​ : Users can create actionable tickets interactively resulting in faster turnaround of issues and higher customer satisfaction.​

UAT and Beta Testing : Achieve Customer-Driven Product Development. Enable Beta and UAT users to quickly submit their feedback and bugs.

Development : PMs, designers, developers, and QA can rapidly submit their feedback and bugs. Reduce time-to-market while improving quality of the product.

Integrations
Jira Software Jira Service Desk
Description

CUSTOMER SUPPORT REQUEST AND BUG CAPTURE PLATFORM

Enhance the power of your favorite issue tracking tool by reporting visual and actionable issues and reducing bug turnaround time – all of this without leaving your web browser.

Redpen reduces the development and support costs by replacing the long, often mundane process of reporting issues and bugs with a mere single click! With Redpen, you not only save time reporting issues but also provide valuable diagnostic information and visual feedback to help the development team attack the problem. Connect it with your favorite issue-tracking service and boost your software team’s productivity and product quality like never before.

FEATURES

SMART ACTIONABLE ISSUES

No more communication fuss. Report visual issues that are actionable.

Redpen allows you to annotate and pinpoint issues anywhere on your web application and report meaningful visual issues.

RECORD SCREEN WITH VOICE COMMENTS

Reduce time in explaining the issue with long descriptions or repro steps.

Redpen helps you add your voice comments to the issue while recording the screen. The voice comments are added as the description of the issue created.

BROWSER DIAGNOSTIC INFORMATION

Skip the developer-tester back and forth to identify OS, browser and its version, screen size, etc while reporting the issue. Issues reported using Redpen will have all the essential diagnostic information required to not just identify the bugs, but recreate and resolve them as well.

Redpen captures all technical metadata like OS, browser information, etc.

INTEGRATIONS

Enrich your bug solving and feedback collecting process by integrating the most popular issue tracking software with Redpen.

  • Jira
  • Azure DevOps

Enrich your bug solving and feedback collecting process by integrating the most popular issue tracking software with Redpen.

Integrate seamlessly and save time to build high-quality products for your customer as it power-ups the process with auto attached rich-diagnostic information.

EASY SETUP

No code, no hassle. Simply create the Redpen Widget by connecting it to your favorite issue tracking services to get started and install it in your store. Boost your team’s productivity in seconds!

FILE ISSUES IN JIRA USING THE FOLLOWING REDPEN APPLICATIONS/TOOLS:

  • Redpen Widget
  • Redpen browser extensions – Chrome, Edge, Safari, Firefox
  • Desktop Applications - Windows, Mac
  • Other

To use them, please visit the Redpen website's downloads page.

App Images
Launch date
March 23, 2022
Top features

Seamless workflow: use directly in Shopify admin

Up-to-date tech: works with the latest themes

Social media links

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.