Shopify App : ProProfs ‑ Live Chat & Chatbot

Bring together human support & automation experience

About ProProfs ‑ Live Chat & Chatbot

Automate Your Support Process : Be 24x7 available and route visitors to the right department with the chatbot feature.

Chatbots : Tackle incoming support chats on the go using our mobile app & keep customers delighted.

Become Proactive with Greeting : Route chats to the right operator, send prompt replies, and capture visitor information before the conversation.

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About ProProfs Chat, a Sales & Support Tool

Boost eCommerce sales and avoid frequent cart abandonment with ProProfs Chat. This live chat software helps your Shopify store bring together a mix of human support and automation.

Key Features:

  • Monitor Store Visitors

ProProfs Chat lets you keep an eye on all your visitors. Track all their movement on your website and identify which source encouraged them to visit your store. This enables your operators to understand the visitor’s intent and identify areas where they can strike a conversation.

  • Chatbots for Support Automation

ProProfs offers a chatbot functionality to help your business operate 24x7. This functionality helps you capture support requests even during odd hours and answer them once operators go online. This feature also helps you answer common questions.

  • Become Proactive with Greetings!

Create personalized greeting messages for specific pages. These will help you capture visitors’ attention who are seeking help for a particular product or service.

  • Announcements to Keep Visitors Updated

Post announcements for your upcoming sales, events, or the latest discounts and display them on your eCommerce store. These will help you identify better engagement and sales opportunities.

  • Integrations to Build a Better Support Suite

ProProfs Chat plays well with all major third-party tools from multiple types of platforms, such as CRM tools, help desks, email marketing, knowledge base, social media, and more.

  • 100+ Configurations to Personalize Experience

Build a live chat widget with your company logo and color-scheme for a personalized user experience. From setting up pre-chat forms to enabling the right APIs to capture more visitor details, these configuration settings help you do it all.

  • Auto-Route Visitors to the Right Operator

ProProfs understands that manual routing can be challenging for many operators. From the Holiday Season to the much-awaited sales, chat routing helps you gear up even further to handle more customer queries. That’s why we introduced different ways to automate your incoming support requests. One of the popular ways of doing so besides using a chatbot is pre-chat forms.

  • Smart Performance Reports

Identify how your operators are doing with detailed reports and analytics. You can access detailed reports for an individual operator, team, or group and overall performance, response time, customer ratings, and more. These reports help you identify training opportunities so that you never miss to delight customers.

App Images
Launch date
January 17, 2022
Top features

Up-to-date tech: works with the latest themes

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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