Automate Your Support Process : Be 24x7 available and route visitors to the right department with the chatbot feature.
Chatbots : Tackle incoming support chats on the go using our mobile app & keep customers delighted.
Become Proactive with Greeting : Route chats to the right operator, send prompt replies, and capture visitor information before the conversation.
Boost eCommerce sales and avoid frequent cart abandonment with ProProfs Chat. This live chat software helps your Shopify store bring together a mix of human support and automation.
ProProfs Chat lets you keep an eye on all your visitors. Track all their movement on your website and identify which source encouraged them to visit your store. This enables your operators to understand the visitor’s intent and identify areas where they can strike a conversation.
ProProfs offers a chatbot functionality to help your business operate 24x7. This functionality helps you capture support requests even during odd hours and answer them once operators go online. This feature also helps you answer common questions.
Create personalized greeting messages for specific pages. These will help you capture visitors’ attention who are seeking help for a particular product or service.
Post announcements for your upcoming sales, events, or the latest discounts and display them on your eCommerce store. These will help you identify better engagement and sales opportunities.
ProProfs Chat plays well with all major third-party tools from multiple types of platforms, such as CRM tools, help desks, email marketing, knowledge base, social media, and more.
Build a live chat widget with your company logo and color-scheme for a personalized user experience. From setting up pre-chat forms to enabling the right APIs to capture more visitor details, these configuration settings help you do it all.
ProProfs understands that manual routing can be challenging for many operators. From the Holiday Season to the much-awaited sales, chat routing helps you gear up even further to handle more customer queries. That’s why we introduced different ways to automate your incoming support requests. One of the popular ways of doing so besides using a chatbot is pre-chat forms.
Identify how your operators are doing with detailed reports and analytics. You can access detailed reports for an individual operator, team, or group and overall performance, response time, customer ratings, and more. These reports help you identify training opportunities so that you never miss to delight customers.
Up-to-date tech: works with the latest themes
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at firstname.lastname@example.org.