Shopify App : Thank You Page FAQs
Add a Thank You Page FAQ to your Order Success Page
About Thank You Page FAQs
Improve Customer Experience : Customers still have questions after the order, offer them answers before they even ask.
Lower Your Support Costs : Every question asked by a customer requires labor. Lower your support costs by proactively answering questions.
Update Your FAQ As You Need : Our customizable FAQs let you change or update question answer combos whenever you want.
Setup A Custom FAQ To Answer Customer Questions On Your Order Thank You Page!
As a merchant you know that customers have lots of good questions, but those questions don't stop after the order has been placed. Help give your customers an amazing order experience by fielding their questions in the form of a FAQ on the order success page.
We have built a fully customizable FAQ that gets displayed on the order success page. Use this area to field questions that you often get once an order has been placed.
Example Questions:
- How long until I receive my order?
- How do I change my shipping information?
- I picked the wrong item, how do I change my order?
- Will I receive a confirmation email?
- What is your return policy?
The options are endless.
Post Purchase FAQ is great for any merchant that:
- Wants to cut down on customer service requests
- Wants to give customers an amazing post order experience
We support:
- A fully customizable FAQ with an unlimited number of Question and Answer combos
- FAQ gets displayed live on the Order Confirmation page
- Track how many views your FAQ has gotten and see which question answer combos are the most popular
How it works:
- After installing the app, you will create your FAQ
- Add your question and answer combos
- Click "Publish" on your FAQ
- Your FAQ will be served live to all new customers on the order confirmation page
Seamless workflow: use directly in Shopify admin
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].