Order Protect

Order Protect seamlessly integrates into your cart to enable e-commerce stores to offer customers the option to pay an additional fee to protect their order from damage, loss, or theft. Store owners keep 100% of the additional revenue to offset the costs, rather than paying a third party. (We are not an Insurance Company, and do NOT Underwrite plans.) The app was developed by e-commerce store owners for other e-commerce stores to generate additional revenue, improve customer experience and increase profits. After working with third-party providers and realising how little value they actually add, we took back control and kept the additional revenue for ourselves, now all Shopify store owners can too.

Cart Upsell

• Upsell and cross-sell shipping protection in cart and checkout
• Collect an additional fee when a customer checks out
• Use the funds collected to offset the occasional lost, stolen, or damaged package
• Keep remaining funds as profit after processing any claims
• The monthly App Fee pays for itself within a few days
• Prevent chargebacks and offset lost chargebacks

Benefits of Order Protect

• Fully integrated and seamless claims management system
• Free expert onboarding and support
• Keep all the additional revenue collected from Order Protect
• Increase your average order value and your bottom line

Improve Customer Experience

If customer experience is important to you, chances are you’re already replacing damaged, lost or stolen shipments. Now you can make it much easier and quicker, improving the trust and loyalty of your customers.

• Keep all the revenue from Order Protect
• Manage the entire claims process with no 3rd parties involved
• Improve customer loyalty and trust

In Summary

We all know that packages can be misdelivered and lost by carriers or customers say they never received them or they’re stolen. As e-commerce store owners, we know firsthand how important customer experience is, so we know you’re re-shipping or refunding to keep them happy.

Order Protect gives you the tools to be able to re-ship or refund without worrying about it impacting your bottom line. For a small optional fee, you give the customer the option to protect their order, and in the event that a claim is made, you have the funds to easily cover the claim. Since the majority of ships arrive without issue, you keep the additional revenue as profit!