Shopify App : Optoro Returns & Exchanges

Digitize returns & exchanges with an easy, intuitive interface

About Optoro Returns & Exchanges

Put the customer first : Empower customers to initiate returns and exchanges, and easily ship items back with a customer forward interface.

Speed up processing : Connect with processing facilities to rapidly process units quickly and efficiently.

Get product back to stock : Move items back to stock – taking returns off your hands and putting them in the hands of the next happy customer.

Easy, Self-service Returns through the Optoro Returns Portal

Drive customer satisfaction, revenue, and efficiency with our all-in-one returns solution. Optoro’s platform handles every step of the returns lifecycle – from improving customers’ returns experiences to offering instant exchanges and expediting returns processing and beyond.

Retailers on Optoro customer experience solutions:

Offer an exchange-first customer experience like no other

  • Give customers intuitive, self-service returns in just a few clicks
  • Offer exchanges on product variants that ship instantly, before your customer drops off their return
  • Boost repurchase rate with relevant exchange recommendations based on return reasons

Deliver a connected, configurable returns experience

  • Easily configure granular return reasons, policies, and routing rules
  • Offer a branded, digital experience built to be accessible for all
  • Connect returns data from your portal to your warehouse management solution for faster, more accurate processing

Retailers on Optoro processing solutions also:

Process returns quickly and efficiently

  • Bring returns into our warehouse to improve efficiency and make space for forward orders
  • Automate routing preferences and roll out changes in minutes
  • Understand channel outcomes and trends with centralized, real-time data

Speed up inventory processing with data-driven decisions

  • Select and quickly route returns to stock or the next best channel
  • Activate automated routing powered by machine learning for maximum profitability on returns
  • Fulfill inventory to any channel, including primary and secondary channels

And More:

  • Single data stream across returns
  • Advanced fulfillment options
  • Returns experts
  • Dedicated customer support
  • Products built for the world’s leading retailers
App Images
Launch date
September 22, 2022
Top features

Seamless workflow: use directly in Shopify admin

Social media links
Latest Blog Posts on

Top 5 Takeaways from Shoptalk

[2023/04/07 10:36:04]

We don’t need to tell you that Shoptalk 2023 was one of the biggest events in retail…so let’s just skip to the good stuff. The post Top 5 Takeaways from Shoptalk appeared first on Optoro.

Our Top 5 Takeaways from The Lead Foremost 50 Forum

[2023/03/21 02:40:05]

The Lead’s Foremost 50 Forum celebrates direct-to-consumer brands who have changed the game over the past year. It brings together a collection of CEOs and Founders who share insights into how the industry is changing and what trends we can expect to see in the future. This elite group of retail leaders share their insights into how they manage their accelerating D2C growth, and what solutions they are investing in. The post Our Top 5 Takeaways from The Lead Foremost 50 Forum appeared first on Optoro.

Top 5 Takeaways from NRF 2023

[2023/01/20 03:43:46]

NRF 2023 has come to an end: the speakers have spoken, the exhibitors have exhibited, and retail leaders from around the world have returned home with new information to drive their long term strategies. The show was a cornucopia of emerging technology, industry leaders, and keynote speakers who revealed how retailers are tackling the challenges 2023 will bring. And, in the coming months, conversations from the Show will continue. Here are our top 5 takeaways that are helping us shape conversations in 2023. The post Top 5 Takeaways from NRF 2023 appeared first on Optoro.

3 Things to Check Out at NRF

[2023/01/13 06:59:10]

Retail’s Big Show is finally here, and for those attending, there will be new experiences around every corner. Keep reading to discover a few things not to miss at NRF 2023! The post 3 Things to Check Out at NRF appeared first on Optoro.

How AI is Driving the Returns Revolution

[2022/10/12 07:51:55]

Reverse logistics software is one of the most powerful tools a retailer can invest in to cut costs, drive efficiency, and improve processing – especially with the peak holiday season ramping up. Today, the best returns platforms operate using AI from end-to-end. So, let’s dive into how it works, best practices for leveraging this technology, and what’s on the horizon for AI. The post How AI is Driving the Returns Revolution appeared first on Optoro.

Recession-Proof Your Returns Before the Holidays

[2022/10/12 07:33:44]

Penny-pinching customers expect a lot from retailers this holiday season, but how can retailers meet those needs without blowing their own budgets? Take a look at Optoro’s consumer data and explore retailer strategies to recession-proof your returns. The post Recession-Proof Your Returns Before the Holidays appeared first on Optoro.

The Concept Layer

[2021/12/07 02:33:53]

Our data team built a new foundation. We call it the Concept Layer and it has changed how we think about using our data. Read through the step-by-step process of this solution’s ideation, development, and implementation. The post The Concept Layer appeared first on Optoro.

The Retailer’s Guide to the Holiday Returns Season Webinar

[2021/09/20 07:41:15]

Post-holiday returns are guaranteed, so they shouldn’t be a hassle for the customer OR the retailer – it should be an opportunity to create loyalty. Watch for ways to turn returners into repeat customers and returns into profit. The post The Retailer’s Guide to the Holiday Returns Season Webinar appeared first on Optoro.

Explore Optoro’s All-In-One Returns Platform

[2021/05/25 06:38:36]

Retailers and brands – including Best Buy, Ikea, Target, and Staples – trust Optoro’s end-to-end solution because it makes returns a strategic advantage for their business and enables sustainability initiatives across their supply chain. Read on to learn how it works. The post Explore Optoro’s All-In-One Returns Platform appeared first on Optoro.

Volunteering at Optoro

[2021/05/03 02:52:18]

Giving back is part of Optoro’s mission. If you’re a new or prospective team member, read on to learn about our community impact and volunteer opportunities. The post Volunteering at Optoro appeared first on Optoro.

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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