Shopify App : MelodyArc
Customer Service
About MelodyArc
Flexible 24/7 Support : People powered support when and where your customers need it. With MelodyArc agents and AI work in concert to solve your customer's issues.
No Hiring, No Training : Eliminate the need to build & manage a customer service operation or train a bot. Provide consistent, high-quality support.
Expert Knowledge : Take advantage of support experiences designed by industry experts. Your vision translated into polices and responses that echo your brand.
How does MelodyArc work?
Describe your desired experience
Low-touch onboarding outlines your customer service policies and brand voice. Use policies and responses created by industry experts or upload your existing operational parameters.
Connect to your existing software
Connect your existing software using pre-built integrations like Zendesk, Gorgias, or Kustomer. No need to add another piece of technology!
MelodyArc handles your conversations
MelodyArc then routes and handles the conversations you tell us to. We handle the complexities behind the scenes, including software, data science, and even staffing agents while your customers get fast, high-quality support.
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.