Drive Repeat Customers : By providing an upsell or cross-sell after the point of purchase, merchants can encourage customers to buy more products and services.
Reduce Support Tickets : No one likes dealing with customer support tickets. Send out proactive branded order notifications before customers reach out to CS.
Uncover Carrier Trends : Find problem orders and carrier trends so you can improve the delivery experience for your customers. Access the data your ops team needs.
Deliver premium post-purchase experiences that drive revenue, retention and higher LTV. Our customers range from new independent founder-led brands to scaling, high-volume enterprise businesses.
Stop sending customers to carrier tracking pages and create a beautifully branded, personalized experience. Our builder makes it easy to integrate your tech stack and segment your customers so you can highlight loyalty programs, drive SMS subscriptions, recommend other products and answer product or shipping FAQs.
Build tracking pages in minutes right within your Shopify 1.0 or 2.0 theme. With Malomo you can:
Take proactive measures with delays or stalled shipments and resolve the order before your customer is even aware with Malomo's problem order notifications & reporting.
Brand transactional emails and texts and take your order update notification strategy to the next level.
Use branded transactional messaging to:
Carrier and shipment performance reporting is an essential tool for any merchant that needs data insights to streamline their shipping process.
With Malomo's reporting, merchants can:
Reduce your support tickets and provide a better customer experience with Malomo Order Lookup. This tool allows customers to enter their email address and order number, empowering them to access their order information in real time on your website. Not only does this save you time and money on customer support, it also shows your customers that you care about their satisfaction.
Up-to-date tech: works with the latest themes
Speed tested: no impact to your online store
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at firstname.lastname@example.org.