Why Malomo

Deliver premium post-purchase experiences that drive revenue, retention and higher LTV. Our customers range from new independent founder-led brands to scaling, high-volume enterprise businesses.

Stop sending customers to carrier tracking pages and create a beautifully branded, personalized experience. Our builder makes it easy to integrate your tech stack and segment your customers so you can highlight loyalty programs, drive SMS subscriptions, recommend other products and answer product or shipping FAQs.

Drag-and-drop order tracking page builder

Build tracking pages in minutes right within your Shopify 1.0 or 2.0 theme. With Malomo you can:

• Quickly and easily install Malomo without dev resources
• Control the look and feel of the order tracking page to match your branding with ease
• Decrease support tickets with real-time shipment information
• Show partial order tracking for multi-shipment orders in one place

Problem Order Reports & Notifications

Take proactive measures with delays or stalled shipments and resolve the order before your customer is even aware with Malomo's problem order notifications & reporting.

• Identify Shopify orders with shipping issues and delays
• Trigger events that are sent to Klaviyo, Attentive & other platforms
• Use triggers to send customized emails or SMS notifications

Transactional Messaging

Brand transactional emails and texts and take your order update notification strategy to the next level.

Use branded transactional messaging to:

• Personalize and segment transactional shipping emails and texts based on customer behavior, purchase frequency, and more customer traits
• Increase email & SMS engagement
• Create highly engaging content to educate your customers about your products and increase your AOV

Carrier Performance Reporting

Carrier and shipment performance reporting is an essential tool for any merchant that needs data insights to streamline their shipping process.

With Malomo's reporting, merchants can:

• Identify which carriers are upholding their SLAs
• Get real-time updates on carrier and fulfillment performance
• Turn what was once a black-box of carrier performance into actionable insights

Order Lookup Page (Track My Order)

Reduce your support tickets and provide a better customer experience with Malomo Order Lookup. This tool allows customers to enter their email address and order number, empowering them to access their order information in real time on your website. Not only does this save you time and money on customer support, it also shows your customers that you care about their satisfaction.