Shopify App : LimeChat: AI powered Helpdesk
Helpdesk, Live Chat & automation. Upgrade Reamaze, Gorgias
About LimeChat: AI powered Helpdesk
One Helpdesk for all channels : Centralise all your support tickets from live chat, email, Facebook and Instagram onto one dashboard for better ticket management.
Personalised experiences : Deliver omni-channel personalised experiences with a 360-degree view of customer journey, order history and past interactions.
Automate upto 70% queries : Easily scale your customer support with human-level automation across the buying journey to address pre- and post-purchase queries.
The first-ever AI-powered Helpdesk built to skyrocket your shopify store sales and deliver amazing customer service experiences.
Limechat is a Helpdesk designed only for Ecommerce stores that allows your customer support team to manage all of your channels from a single dashboard. 150+ shopify stores use LimeChat to automate 70% queries resulting in reduced FRT and resolution time as compared to Gorgias, Reamaze and other similar Helpdesk tools.
One Helpdesk, unlimited possibilities. Discover what can you do with LimeChat.
1. Manage customer queries in one inbox
Keep track of incoming customer support requests from live chat, SMS, email, WhatsApp, Messenger and Instagram on one dashboard. Follow through past conversations with ease for contextual and timely customer support.
2. Automate customer support and reduce live agent costs
Handle peak load customer support queries on live chat with conversational AI. Automate common queries related to products, discounts, returns/ exchanges, order status and more with pre-configured workflows to reduce response time. Humanize conversations with conversational AI to deliver a great customer experience and satisfaction levels.
3. In-depth reporting and analytics
From ticket resolutions, conversions to agent performance, we bring all the numbers to one dashboard to help you make better business decisions. Track response times, resolution times, and revenue generated by customer service teams.
4. Send surveys & measure CSAT
Send surveys and collect feedback after every conversation to measure customer satisfaction scores.
5. Capture buyer intent to turn inquiries into sales
Answer product-related queries, address buyer concerns and send personalised product recommendations based on consumer intent, interest and preference.
Increase your conversions by 23% from timely support!
6. Set up and use in minutes
Stop wasting time on communities and google. LimeChat’s intuitive UI helps you setup in a few minutes
7. Fast and Dedicated Support
No matter what plan you choose, you'll receive personalized onboarding and dedicated support. You do not need to upgrade just to get your questions answered.
8. Easily Migrate from other Helpdesks and CRM tools
Our team helps you with migration from all major Helpdesk providers like Gorgias, Reamaze, Richpanel, etc. Sign up for a free trial now.
Up-to-date tech: works with the latest themes
Speed tested: low impact to your online store
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].