Shopify App : Kustomer
Omnichannel Customer Service Platform
About Kustomer
Powerful Agent Dashboard : Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.
Automated Self-Service : Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.
Turnkey Integration : Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.
Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen.
Powerful Agent Dashboards
- Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
- Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp.
AI-Powered Customer Support
- Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
- Automatically tag and respond to customers triggered by your Shopify data. Kustomer performs actions and updates customer information for your team.
Manage Your Team and Measure Success
- Analyze real-time performance and predict business outcomes with dashboards tracking activity and capacity.
- Identify users based on order history to focus agents with order-specific customer queues.
- Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email.
Speed tested: no impact to your online store
CX for DTC: How Your Brand Can Deliver Standout Online Experiences
[2023/04/17 11:40:00]
Direct-to-consumer (DTC) businesses are upending entire industries and putting customers first. By cutting out the middleman and selling directly to the consumer, rather than through a retailer or third party, DTC businesses are exploring new ways to reach consumers with amazing and transformative customer experiences.
Kustomer at Shoptalk 2023
[2023/04/14 05:46:26]
Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023.
Introducing Kustomer AI Labs with New Agent Assistance
[2023/04/03 12:00:09]
What does it mean to be a ‘Modern CRM?’ It’s a question we wrestle with everyday at Kustomer, trying to stay ahead of consumer trends and ensure the experience our customers can offer is best-in-class, both in quality and efficiency.
5 Ways Small Businesses Can Make the Shift from CS to CX
[2023/03/29 01:31:06]
Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.
To Deliver Personalized Customer Service, You Must First Become Truly Omnichannel
[2023/03/07 12:33:00]
Although many companies bill themselves as purveyors of exceptional, personalized customer service, the reality is markedly different. In fact, for most, a typical customer service experience can devolve to tropes often reserved for speed dating.
The Connected Customer Experience: Leveraging Data to Drive Hyper-Personalized Experiences and Build Trust
[2023/02/15 12:25:00]
To say we’re living in a customer-centric age is an understatement: companies who fail to prioritize the customer experience are outpaced by their CX-leading competitors by nearly 80%.
Complete Guide: What Is Personalized Customer Service?
[2023/01/24 05:31:00]
In a world that’s heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and as tailored as possible to specific members of your audience is a must.
Customer Service Secrets Podcast: Using Customer Experience Data Analytics to Personalize the Customer Journey With Steven Maskell
[2023/01/19 12:33:00]
In this episode of the Customer Service Secrets podcast, Gabe Larsen is joined by Steven Maskell, Vice President of Customer Experience at Zones, to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience. Learn how Steven does so by listening to the podcast below.
How to Use Automation Without Losing Personalization: Achieving an Efficient & Effective CX Strategy
[2023/01/09 09:55:58]
Immense changes and pressures are a reality for many businesses, and doing more with less is no longer optional. Quick service is one of the top three most valued customer service attributes. When it comes to building customer loyalty, every interaction matters.
Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri
[2023/01/09 12:29:00]
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss how to manage different types of customer expectations and service expectations during a global pandemic.
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].