Shopify App : Kraken ‑ Login as a Customer

Streamline Logins for Guest and Migrated Customers

About Kraken ‑ Login as a Customer

Power Up your CS team : Shopify Plus Customers can use our Login as a Customer feature to quickly resolve Customer Service related issues. Great for Subscriptions.

Customer Login Made Easy : Simplify the login process with an upgraded form and custom messaging for specific customers. No more customer confusion.

Great for Migrations : Show custom messages during customer login to users with a specific tag. Great for migrations and Guest Checkouts. Makes migrations a breeze

Integrations
ZenDesk Gorgias
streamline logins for guest and migrated customers
Description

Our App simplifies the login process and allows guest and migrated customers an easy way to login.

Key Features:

  • Login helper functionality that simplifies the default login form. A simple, yet powerful feature that removes any confusion for customers if they have an account or not. The optimized workflows are unique to each customer.
  • Simple & Quick Account Invite to your customers.
  • Allow users to search for their account with email only and display custom messaging including sending the account activation email. A process that is very useful for migrations since customers don't have a Shopify password yet.
  • Search for specific customer tag during the login process and display custom message.
  • Multilingual app.
  • Minimal setup requirements with zero installation procedure.
  • In-app chat and support.

Bonus Feature (Shopify Plus stores only.):

  • Login as a customer from the customer details page.
  • In-App searchable customers table with the "Login as a Customer" action for every customer account helps you find and login quickly.
  • Zendesk integration: Login as a customer from the customer and ticket pages at your Zendesk account dashboard.
  • Gorgias integration: Login as a customer from the customer and ticket pages at your Gorgias account dashboard.

How It Works:

  1. Install the app.
  2. Go to settings page and fill-in the required fields.
  3. Start using!

Frequently Asked Questions:

1. Can I use the rest of the features without a Shopify plus account?

Absolutely. The only feature that is related to Shopify Plus accounts is the "Login as a Customer" functionality. The rest of the features can be used by all accounts.

2. Is it easy to install and setup?

Yes, actually is so easy that the app doesn't require any manual theme integration or to follow complex installation instructions. Just install the app and then visit the app settings section to modify according to your needs. The app loads only a script file dynamically at the account page.

Login as a Customer feature requires the Multipass key which is only available to Shopify Plus accounts.

App Images
Launch date
November 10, 2020
App rating
5.0
Top features

Seamless workflow: use directly in Shopify admin

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].