Why KnoCommerce?

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. Unlike other attribution or checkout survey solutions, we give you templates for fast set up, and help you use and understand your data in real time.

How Merchants Use KnoCommerce

• Asking "how did you first hear about us?", "What brought you to our site today?", and "How long did you first know about us before placing your first purchase?" to model attribution based on survey data.
• Feedback survey and cro survey questions on the post purchase page like "What almost stopped you from buying today?" or "Why did you choose us over our competition?"
• Sending NPS surveys to customers after the product has been delivered, and then showing them a review request based on their response.

All the Details

The foundation of our platform is the first fully featured survey tool for eCommerce - a platform that offers 12 question types, allows for conditional logic, unlimited questions/surveys, and more.

Use it to run attribution surveys, checkout confirmation screen surveys, or email surveys to your customers to backfill key profile data.

On top of that foundation we've built the tools you need to gain unparalleled customer insight, and drive meaningful action:

• Prebuilt templates: Launch surveys in minutes with sophisticated pre-built survey and question templates.
• Audiences: Leverage 60+ order and question response data points to determine who sees which questions, and to better analyze your reports.
• Advanced reporting: Use audiences to filter multiple levels of data. Export any report view for offline analysis.
• Deploy surveys anywhere: Deliver surveys on the post-purchase confirmation screen, with a link, or anywhere you can add custom html. Replace Typeform, Survey Monkey, or any basic survey tool you've been using.
• Actions that drive... action: Use smart action requests to drive sms list sign ups, social follows, 5 star reviews, and more.
• All your survey needs in one place! Combine the power of post purchase confirmation screen surveys (e.g. Grapevine or Fairing / Enquire) with the logic, customization, and delivery flexibility of a real survey platform (e.g. Typeform or Survey Monkey)

All the data you collect can be exported for use offline, pushed into Klaviyo for advanced segmentation, or retrieved by API for use in any platform that allows you to import data from an API.

If you're ready to better understand your customers, give it a try! Not sure if it's the right platform for you? Send us a message and we'll talk through specifics.