KerryESG Global Fulfillment App focuses only on order fulfillment data management for clients who are using KerryESG Dispatcher Fulfillment Centre. The App exports paid and unfulfilled orders to FTP in csv format, maps the shipping service to KerryESG's last mile providers, and returns the Tracking number.
Progress and additional information on these three points can be seen in the sync log in the app. Any orders that cannot be exported will also show in the Invalid Orders section of the app (if there are any invalid orders, details (missing Address/Phone numbers etc required for fulfillment) will be listed above the Sync Log).
App will fetch every hour for unshipped orders with captured payments (paid):
Sync Log - where order details meet Dispatcher criteria, order csv will be generated and uploaded to Dispatcher ftp server;
Invalid Orders - where order details do not meet Dispatcher criteria, order will not be included in any csv for upload to Dispatcher ftp server;
Dispatcher processing server will process file in the ftp server once every hour (order csv will show as Synced in the app).
App will check for dispatch information once a day and upload this to the Shopify order details
How can I find my Shopify order number in the feed? For example, the attached file is generated by the ESG Global Fulfillment app which contains an order synced with my Shopify store. However, I cannot find the Shopify order # in this feed, please advise.
Does the ESG Global Fulfillment app identify Shopify’s shipping service? We have set up 2 shipping options in our Shopify store: Standard and Express, if customer choose Express shipping service, does the app identify this and ship with EXPED?
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.