Shopify App : Self‑service FAQ & Help Center

24/7 Automated Customer Support via FAQs & Chat Widget

About Self‑service FAQ & Help Center

Boost Sales and Reduce Tickets : Provide intelligent and autonomous answers to your website visitor's sales and support queries and FAQs instantaneously!

Powerful Admin Console : Create, organize and grow your knowledge base, answer new user queries, add helpful questions to your repository and get real-time insights

Easy Embed and Implementation : Quickly and easily embed the script on your website/store to offer fully searchable self-service FAQ support, including text and multimedia


Built specially for eCommerce, business fronts, event websites, and more, Knowledge Assistant is a self-learning communication platform. It helps your website visitors instantly locate answers to their questions, resulting in improved customer experience and creating efficiencies.

Powered by advances in Natural Language Processing (NLP) and Artificial Intelligence (AI), Knowledge Assistant can correctly answer Frequently Asked Questions in various ways and use customer input to continuously learn and improve the quality and relevance of its responses.

  • Serves answers already updated in the knowledge base
  • Captures questions from anyone who visits your website
  • Reuses your past answers
  • Reports questions without answers in an intuitive dashboard and easy-to-read user reports

Knowledge Assistant is designed to effectively and quickly support users' frequently asked questions (FAQs), customer queries, and product or service questions.

A Perfect Solution To Meet and Exceed Customer Expectations

Knowledge Assistant offers an efficient two-way communication channel, ensuring timely response across the customer life cycle.

With Knowledge Assistant, You Can:

  • Give your website visitors a fast, easy way to get answers to sales and support queries and FAQs on their schedule with 24/7 automated customer service from any device
  • Provide your website visitors with an option to submit nuanced or complex inquiries to a staff member
  • Reduce repetitive interactions for routine questions
  • Reclaim time and capacity—freeing up staff to resolve high-touch customer interactions
  • Power small and large teams while reducing overall support costs
  • Easily create, organize and grow your knowledge base. Watch it learn over time
  • Promptly answer new user queries and add useful questions to your repository. So that when another user asks the same question, an answer is provided instantaneously!
  • Measure your impact with real-time usage and performance reports
  • Quicky and easily deploy on your website/store using simple embed code - no coding required

Robust Features To Boost Engagement, Sales, Conversion, and Loyalty

  • User-friendly & simple admin interface
  • Easy creation, editing, and deletion of FAQs
  • Multiple ways to easily create & maintain FAQs - QnA, CSV, URL, Lumos Comprehend
  • SEO-friendly FAQs generator and embeds for your website
  • Detailed user reports - time saved, the number of questions asked, how many were answered, and more!
  • Complete control on embeds & visual styling
  • Unlimited capacity for your knowledge base growth
  • Flexible communication, including text and multimedia formats
  • Dedicated merchant support
  • Support with demos, training, and onboarding
App Images
Launch date
September 17, 2021

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at