Boost Sales and Reduce Tickets : Provide intelligent and autonomous answers to your website visitor's sales and support queries and FAQs instantaneously!
Powerful Admin Console : Create, organize and grow your knowledge base, answer new user queries, add helpful questions to your repository and get real-time insights
Easy Embed and Implementation : Quickly and easily embed the script on your website/store to offer fully searchable self-service FAQ support, including text and multimedia
Built specially for eCommerce, business fronts, event websites, and more, Knowledge Assistant is a self-learning communication platform. It helps your website visitors instantly locate answers to their questions, resulting in improved customer experience and creating efficiencies.
Powered by advances in Natural Language Processing (NLP) and Artificial Intelligence (AI), Knowledge Assistant can correctly answer Frequently Asked Questions in various ways and use customer input to continuously learn and improve the quality and relevance of its responses.
Serves answers already updated in the knowledge base
Captures questions from anyone who visits your website
Reuses your past answers
Reports questions without answers in an intuitive dashboard and easy-to-read user reports
Knowledge Assistant is designed to effectively and quickly support users' frequently asked questions (FAQs), customer queries, and product or service questions.
A Perfect Solution To Meet and Exceed Customer Expectations
Knowledge Assistant offers an efficient two-way communication channel, ensuring timely response across the customer life cycle.
With Knowledge Assistant, You Can:
Give your website visitors a fast, easy way to get answers to sales and support queries and FAQs on their schedule with 24/7 automated customer service from any device
Provide your website visitors with an option to submit nuanced or complex inquiries to a staff member
Reduce repetitive interactions for routine questions
Reclaim time and capacity—freeing up staff to resolve high-touch customer interactions
Power small and large teams while reducing overall support costs
Easily create, organize and grow your knowledge base. Watch it learn over time
Promptly answer new user queries and add useful questions to your repository. So that when another user asks the same question, an answer is provided instantaneously!
Measure your impact with real-time usage and performance reports
Quicky and easily deploy on your website/store using simple embed code - no coding required
Robust Features To Boost Engagement, Sales, Conversion, and Loyalty