Shopify App : One‑To‑One Digital Clienteling

Personalizing the online shopping experience

About One‑To‑One Digital Clienteling

Shoppable Live Chat : Chat reimagined! Increase conversions and decrease returns with the best live chat app made for selling.

Live Video Shopping : Elevate your online experience and give customers the in-store treatment with shoppable live video.

Outbound Clienteling : Full clienteling with customer engagement tracking including SMS messaging, scheduled calls, and tracked sales in one dashboard.


Is Your Online Store Leaking Money?

Too often eCommerce stores focus on getting more visitors.

But you can maximize your sales and revenues from your current online store visitors. By optimizing their shopping experience online - with a personalized sales approach - you can increase your sales conversions and average over values (AOVs).

Immerss is a first-of-its-kind truly shoppable live video and chat platform that enables Shopify merchants of all sizes to seamlessly connect directly with their online customers. Merchants using Immerss enjoy unrivaled customer engagement and see measurable results in conversions, AOVs, and returns.

The Immerss app leverages 1-to-1 live commerce in three ways: shoppable chat, live video co-shopping, and outbound clienteling. Here is how all three features work.

Shoppable Chat

The Immerss “Shop Live” widget is branded to your colors and placed on your website. When a shopper clicks the widget, they are connected with an associate in chat. No download is required for the customer and the merchant utilizes the customized Immerss app, which rings when a customer request is made.

By integrating via Shopify, associates can see what items the customer has viewed before starting the chat session to better guide their shopping journey. Merchants enhance the customer’s shopping journey by answering questions, suggesting products, and adding items to their cart or wish list.

If an associate is unavailable, the customer can leave their information, and the merchant can follow up through the app later. All sales activity is tracked and reported back to the brand.

Live Video Co-Shopping

By adding the immersive live video feature, customers are able to select a live video call after clicking the “Shop Live” widget or easily switch to video during a chat session.

Live video enables merchants to shop face-to-face with online customers and provide an elevated level of service. This virtual in-store experience is a more efficient way to communicate with customers and converts sales at a higher rate.

Like chat, associates can see what items the customer has viewed and seamlessly suggest items through the integrated product catalog. All sales and engagements are tracked and can be accessed in real-time in their dynamic dashboard.

Outbound Clienteling

The app can also be used as a clienteling tool for merchants. This feature enables merchants to contact their customers via SMS messaging, share new products, or schedule a 1-to-1 call.

A direct link specific to each merchant user and customer is included to allow for seamless and consistent communication between the two parties. The Immerss app takes clienteling to the next level.

App Images
Launch date
June 03, 2021
App rating
Top features

Seamless workflow: use directly in Shopify admin

Up-to-date tech: works with the latest themes

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About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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