Shopify App : Happy Returns by PayPal

Free to all merchants that offer PayPal as a payment method

About Happy Returns by PayPal

Automate returns & exchanges : Automate returns and exchanges via a branded returns portal that’s free to merchants using PayPal Checkout. PayPal Checkout fees apply.

Convert refunds into exchanges : Recommend exchanges based on shopper return reason and available inventory. Returns are recorded directly in simple, clean transactions.

Reduce returns shipping costs : Connect to your carrier to generate shipping labels or save with our low rates. Upgrade to box-free return drop off in the US.


Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

  • Merchants can offer any other payment method at checkout as well.
  • Shoppers can complete their returns with us, no matter what payment method they used.
  • PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

  • Easily swap out your mobile and desktop background images in the merchant dashboard.
  • Choose a favicon and button color that reflects your brand identity.
  • Customize welcome, item list, and confirmation messages, default login method, and much more.
  • Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

  • Set custom return windows for specific items, promotions, holidays, or final sale.
  • Decide which return methods are right for your store and set distinct processing fees for each.
  • Leverage Returnless Refunds to refund shoppers without shipping the items back.

Retain revenue through exchanges

Reduce refunds and increase exchanges.

  • One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
  • Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

  • Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
  • Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
  • Set unique processing fees for each zone you sell in.
  • Route returns to multiple destinations with multiple carriers, across the globe.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

  • In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
  • Box-free, label-free returns.
  • Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

  • Monitor or look up the status of any return.
  • Manage returns and make exceptions.
  • Track inventory throughout the return process.
  • Export data with custom reports or utilize a webhook to capture the latest data.
App Images
Launch date
November 12, 2020
App rating
Top features

Speed tested: no impact to your online store

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About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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