Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

• Merchants can offer any other payment method at checkout as well.
• Shoppers can complete their returns with us, no matter what payment method they used.
• PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

• Easily swap out your mobile and desktop background images in the merchant dashboard.
• Choose a favicon and button color that reflects your brand identity.
• Customize welcome, item list, and confirmation messages, default login method, and much more.
• Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

• Set custom return windows for specific items, promotions, holidays, or final sale.
• Decide which return methods are right for your store and set distinct processing fees for each.
• Leverage Returnless Refunds to refund shoppers without shipping the items back.

Retain revenue through exchanges

Reduce refunds and increase exchanges.

• One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
• Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

• Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
• Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
• Set unique processing fees for each zone you sell in.
• Route returns to multiple destinations with multiple carriers, across the globe.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

• In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
• Box-free, label-free returns.
• Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

• Monitor or look up the status of any return.
• Manage returns and make exceptions.
• Track inventory throughout the return process.
• Export data with custom reports or utilize a webhook to capture the latest data.