All About Givego

Givego offers a revolutionary platform that helps merchants reinvent their post-purchase experience. With Givego, Shopify merchants can increase customer lifetime value, decrease operational costs, and differentiate their brand by offering customers:

• Educational content & resources built for the needs of your customer
• A network of experts available for on-demand coaching & mentorship
• Safe & easy personalized connections, extending your service operation

Benefits of Givego

Givego transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience. By adding Givego’s post-purchase solutions to the customer experience, online merchants:

• Take control of the brand experience from checkout through adoption
• Increase conversion, loyalty, and customer retention
• Extend your companies support without additional costs
• Give customers confidence and peace of mind at checkout
• Get valuable insights into your customers interaction with your products
• Inspire your customers to progress and excel using your products

How Givego Works

When Givego is installed, Givego is automatically implemented. Instantly bring a whole new level of customer engagement to life with beautiful, immersive web and mobile experiences for any shoppers who use the Givego app.

How Givego Supports Your Customers

Once Givego is installed on your store, customers will be offered to download Givego & start their experience for free.

Givego then connects your customer to an expert that is available to help them get better at the activity/hobby/sport in which they bought your product for.

Customers can chat, upload videos, and make asynchronous connections with certified & approved experts, giving your customers the assurance they need to fully enjoy their product experience.

• Interactive Courses: Customers are able to watch and interact with content as they take delivery of their new products. This content can be curated from the brand, or the customer can take advantage of Givego’s courses & content.
• Connections: The first fast pass connection is free for your customer. It’s easy. Customers upload footage, highlight what they’re working on, and start the connection. Once the connection is made, experts coach, chat and suggest ideas on what your customer can do to be better.
• Your customers who take advantage of their free credit will be rewarded with discounts, and other exclusive offers from Givego, on your behalf.

Ready for Givego? Add Givego in Minutes

To add Givego to your store, simply click the “Add App” button. Next, authorize the connection between your store and Givego. This allows us to install the Givego widget on your cart page.