Self-service Return Portal : Customers can summit returns through easy steps. Customizable return portal & branding. Set up your own return policy, reasons, resolutions
Smart Rules and Return labels : Define smart rules to provide suitable return policies to your customers. Connect to major carriers to generate return label automatically
Notifications and Messages : Customers get notified by emails upon each steps of the return process. Communicate with your customers by messaging in any return
Integrations
Shippo
ShipStation
EasyPost
Description
FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again.
It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.
Customizable Return Portal
Self-service and user-friendly
Highly customizable and branded
Customizable return policies
Upload proof photos for return
Messaging with photos
Show previous return history
Returns Admin Panel
Advanced filterable returns list
Detailed return view
Manage return process easily
Messaging for any return
Refund, Exchange & Repair
Refund to original payment method
Refund to store credit (as gift card or discount code)
Exchange
Repair
Notifications and Messaging
Email notifications of return process
Customizable email templates
Auto generated and downloadable return label
Flexible Return Rules
Rule by resolution
Rule by reason
Rule by order country and province
Rule by order total amount, weight, financial and fulfillment status
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.