Shopify App : FAQ+Contact us+WhatsApp+Track
Support FAQs,Track Order page,Contact us page,WhatsApp,Share
About FAQ+Contact us+WhatsApp+Track
2-Mins to go live. NO Coding. : Comes with Pre-filled FAQs, Contact us Form ,order tracking, Integrates with Shopify Inbox, Tidio, Tawk.to, Messenger, WhatsApp, Pinterest
Automate your support : Faqprime instantly answers tier-1 FAQs like “Where is my order” “Can I change my order” or allow customers to track order, contact us form
Multi-user WhatsApp Chat : Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.
[NEW Feature] 1:1 Live Video Shopping to assist your online customers.
Wasting time replying to repeated queries?
Automate your Support with Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to, Shopify Inbox chat, Pinterest "Pin it" button, No-code and 1-click Install.
Keep your customers updated on the whereabouts of their orders until delivery through an intuitive post-purchase experience to resolve their issues instantly & autonomously without reaching your support agent.
Multi-language support*
Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) & click save. The following languages are currently supported. (only UI Text would appear in the selected language)
- English
- French
- Italian
- German
- Portuguese
- Dutch
- Spanish
- Hungarian
- Russian
- Turkish
- Indonesian
- Japanese
- Danish
- Chinese (Simplified)
- Korean
- Norwegian
- NOTE: The language for FAQs must be changed manually
Why FAQPrime?
- Resolve Customer issues (Instantly & autonomously).
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support costs
FAQ Page with questions/answers templates | Help center page
- Beautifully designed, ready-to-use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
- Edit/Replace/Add custom FAQs or categories.
- Rich media editor to upload YouTube videos(just paste the video link), images and links in the FAQs
- Auto-generation of Help centre and FAQ page (custom footer with HTML supported).
Multi-user WhatsApp live chat
- Unlimited WhatsApp Chats
- Unlimited WhatsApp Support Agent numbers
Contact us Form with Captcha
- Receive & reply to support inquiries via Email (helpdesk)
- Auto-generation of Contact us page (with custom header & footer)
Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)
- Simple UI with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page)
- Auto-generation of the Track order page.
Social Share button and icons on your store
Increase your social shares and drive additional sales
- Choose the location of the Share button 'left or right'
- Choose the share button size and style
- Craft your custom text to accompany your shared content.
- Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest
Live Chat Integrations
- Comes Pre-integrated with WhatsApp, Messenger, Tawk.to, Tidio & Shopify Inbox.
Seamless workflow: use directly in Shopify admin
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About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].