Shopify App : FAQ+Contact us+WhatsApp+Track

Support FAQs,Track Order page,Contact us page,WhatsApp,Share

About FAQ+Contact us+WhatsApp+Track

2-Mins to go live. NO Coding. : Comes with Pre-filled FAQs, Contact us Form ,order tracking, Integrates with Shopify Inbox, Tidio, Tawk.to, Messenger, WhatsApp, Pinterest

Automate your support : Faqprime instantly answers tier-1 FAQs like “Where is my order” “Can I change my order” or allow customers to track order, contact us form

Multi-user WhatsApp Chat : Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.

Integrations
WhatsApp Instagram Messenger Pinterest Facebook Inbox
Faqprime Lite | All-in-one support app for ecommerce stores
Description

[NEW Feature] 1:1 Live Video Shopping to assist your online customers.

Wasting time replying to repeated queries?

Automate your Support with Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to, Shopify Inbox chat, Pinterest "Pin it" button, No-code and 1-click Install.

Keep your customers updated on the whereabouts of their orders until delivery through an intuitive post-purchase experience to resolve their issues instantly & autonomously without reaching your support agent.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) & click save. The following languages are currently supported. (only UI Text would appear in the selected language)

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Danish
  • Chinese (Simplified)
  • Korean
  • Norwegian
    • NOTE: The language for FAQs must be changed manually

Why FAQPrime?

  • Resolve Customer issues (Instantly & autonomously).
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Page with questions/answers templates | Help center page

  • Beautifully designed, ready-to-use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
  • Edit/Replace/Add custom FAQs or categories.
  • Rich media editor to upload YouTube videos(just paste the video link), images and links in the FAQs
  • Auto-generation of Help centre and FAQ page (custom footer with HTML supported).

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats
  • Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

  • Receive & reply to support inquiries via Email (helpdesk)
  • Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

  • Simple UI with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page)
  • Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

  • Choose the location of the Share button 'left or right'
  • Choose the share button size and style
  • Craft your custom text to accompany your shared content.
  • Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Live Chat Integrations

  • Comes Pre-integrated with WhatsApp, Messenger, Tawk.to, Tidio & Shopify Inbox.
App Images
Launch date
November 12, 2020
App rating
4.8
Top features

Seamless workflow: use directly in Shopify admin

Latest Blog Posts on www.faqprime.com

Why Are You Losing Customers to Competition & How to Stop It?

[2023/04/24 06:33:39]

In this blog, we will dive into the reasons behind losing customers to the competition and provide you with strategies to retain them.

Are Too Many Features Hurting Your Product? Here’s How to Fix It.

[2023/04/18 09:43:14]

As a product manager, it’s natural to want to offer as many features as possible to your customers. After all, you want to provide value, right? But what happens when you offer too many features? Your product becomes bloated, convoluted, and difficult to use. Let’s take a closer look at what feature bloat is, why it’s a problem, and how you can avoid it.

Why do customers leave you silently? The answer inside.

[2023/04/12 09:22:00]

1 in 5 of your hard-earned customers are leaving you silently, and it's happening right under your nose.

AI Prompts for Customer Support: How ChatGPT Can Improve Your Service? + [Free Templates]

[2023/04/11 06:36:38]

Discover the power of AI prompts for customer support and how ChatGPT can improve your customer service. Learn about different types of AI prompts and access the free templates.

How AI Prompts Can Improve Your Web Development Process? +[Free Templates]

[2023/04/10 05:31:08]

Learn how AI prompts can revolutionize your web development process and improve your website's performance. 4 areas where AI prompts can help, from content creation to user experience. We also included free copy-paste prompts.

AI Prompt for B2B Sales: How AI can help boost your sales game? [+Free Templates]

[2023/04/06 09:27:36]

Struggling to engage with your B2B customers and close deals? If so, AI prompts could be the solution you've been looking for. In this blog, we'll explore five ways AI prompts can boost your sales game and provided copy-paste AI prompts. We have even included free templates to get you started easily.

AI Prompts for Fundraising: 7 Tips to Maximize Donor Engagement and Boost Donations

[2023/04/05 06:42:40]

Learn how to generate creative ideas, diversify campaigns, optimize channels, and segment donors. Also explore how AI prompts can revolutionize your fundraising efforts and help you achieve your fundraising goals.

AI Prompts for Social Media: Boost Your Content Creation Efforts

[2023/04/03 05:41:38]

Learn how to make the most of AI prompts for social media with these 5 tips. From generating engaging content to staying on top of trending topics, this guide will help you create killer content with the help of AI.

5 Ways AI Prompts Can Streamline Your Product Launch

[2023/03/31 05:06:44]

Learn how AI prompts can help you streamline your product launch with personalized content, customer feedback analysis, and sales performance predictions. Get effective prompts for each point and increase your chances of success.

27 Best Examples of Effective FAQ Pages

[2023/03/30 10:30:47]

To help you create an effective FAQ page, we've compiled a list of the 25 best examples of effective FAQ pages. These pages have been chosen based on their design, user-friendliness, and ability to effectively answer common customer questions. So, let's dive in and take a look.

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].