On-demand customer support – whenever you need it.

Customize your settings, turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How it works

• Install Dodox and connect your customer support inbox (Gmail, Zendesk, Gorgias).
• Customize your preferences, e.g. when you’d like support from our Dodox experts (weekends, evenings, all the time, etc.).
• Turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

How do Dodox customer support experts know what to reply?

Dodox connects with your Shopify store and your customer support inbox. Our platform uses machine learning to provide our support experts with everything they need to represent your brand and write accurate high-quality replies.

Main benefits of using Dodox

Real support by real people

Dodox support experts are available around the clock.

On brand, quality support

We’ll match your brand tone and support standards.

Scale fast and on-demand

We grow with you when and where you need it.

Turn on / off anytime

You’re in control and can turn Dodox on and off whenever you want.

Start right away

Turn Dodox on, and watch as our experts start providing on-brand, quality support.

Zero people management

We’ll onboard, train, and manage agents for you.

Try out test mode

Our agents will only add their replies as internal notes to your tickets.

Integrations

• Zendesk
• Gorgias
• Recharge
• Gmail

As of right now, Dodox provides email customer support in English. We plan on adding more languages and support channels (e.g. chat) in the near future. Feel free to drop us a line if you have any suggestions or feedback.