[2023/04/19 06:23:42]

Generate a QR code for your link survey with Delighted. Put your QR code survey on ads, receipts, and even presentation slides for instantaneous feedback. The post How to create a QR code survey: Gather feedback wherever your customers are appeared first on Delighted.

[2023/03/21 06:31:13]

To learn more about your customers, you need to think like them. When you think like your customer, you can better understand how they interact with your company or brand. This exercise helps you discover what makes customers happy or frustrated based on their micro-experiences (also known as, customer touchpoints). Below, we’ve taken a closer Continue reading The post What are customer touchpoints and how to identify them (with examples) appeared first on Delighted.

[2023/03/15 10:11:00]

There’s no question that the experiences customers have with your brand make an impact on your bottom line. In fact, recent data from the XM Institute shows that consumers are 2.6x more likely to purchase after a 5-star experience than after a 1- or 2-star experience. What’s more, they’re 3.7x more likely to recommend a Continue reading The post Email digests: The easiest way to stay on top of feedback appeared first on Delighted.

[2023/02/16 09:45:00]

Customers have more options than ever, and a strong customer success program can make you stand out among competitors. Companies that consider the question “what is customer success?” – and work to anticipate and solve customer problems – will set themselves apart. Customer success management can also reduce churn, lower customer acquisition costs, and increase Continue reading The post What is customer success? appeared first on Delighted.

[2023/02/01 06:02:57]

To create a thoughtful customer survey, you need to decide what to measure, the sending method, and your survey audience.  Even after careful consideration during the survey creation process, you notice your survey response rate is lower than expected. What could be causing this?  Enter – nonresponse bias.  Let’s break down the definition of nonresponse Continue reading The post What is nonresponse bias and how to reduce it with 6 survey tips appeared first on Delighted.

[2023/01/19 01:16:00]

At the beginning of a new year, it’s exciting to look forward to all that you plan to accomplish. Setting goals and planning big moves – we’re all for it! But it’s also nice to step back and reflect on how far you’ve come. Every quarter, we share out a video that recaps the Delighted Continue reading The post Delighted 2022 product highlights appeared first on Delighted.

[2023/01/13 09:30:00]

Well-crafted survey design allows you to gather actionable insights into your products, services, and organization. Designing surveys – ones your customers and employees will want to take – requires careful thought and planning. However, the results of your hard work will yield important sources of data that you can use to transform your business. In Continue reading The post Survey design best practices: 7 steps to follow appeared first on Delighted.

[2022/12/13 05:00:07]

The end of the quarter – and especially the end of the year – is always a time for reflection and planning. As we approach 2023, the Delighted team is busy thinking forward: what projects do we want to tackle, what is our big focus, and what improvements do we want to make to our Continue reading The post Connect with other experience management professionals in our NEW Delighted Community appeared first on Delighted.

[2022/12/05 09:05:00]

You don’t have to secure a large budget to run a strong customer experience (CX) program. Many CX platforms have robust free plans that allow you to capture feedback from your customers or employees, analyze that feedback, and put the insights into action, without spending a dime. Let’s take a look at the 4 ways Continue reading The post How to make the most of a free survey program: 4 tips to know appeared first on Delighted.

[2022/11/23 11:57:27]

Employee feedback is an instrumental part of creating a feedback culture, which enables employees to understand exactly what they need to do to thrive in their role. When done right, providing continuous employee feedback can dramatically improve employee engagement – guaranteeing improved productivity and employee success. In this guide, we’ll take a closer look at Continue reading The post Employee feedback examples with 10 strategies for giving and receiving feedback appeared first on Delighted.