DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!