Shopify App : Help Center, Live Chat & CRM

Automate & manage customer service on live chat, email, social

About Help Center, Live Chat & CRM

Automate your Customer Service : Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat : Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

Support all channels : Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

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customer service crm

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

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Launch date
November 15, 2019
App rating
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About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at