Installed within 30 seconds : Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.
Get more responses : Get more responses on average thanks to smart follow-ups and A/B tested copy and design.
Product reviews & Testimonials : Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.
Fully responsive surveys working great on every device. Works with Shopify POS.
Extensively A/B-tested email subject line and layout getting you the most responses.
Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.
Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.
Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.
How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.
Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.
Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.
Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.
The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?
Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.
Free trial included.
Speed tested: no impact to your online store
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].