Shopify App : Follow Up Chat ‑ Proof Manager
Provide support and manage proof for custom order with ease
About Follow Up Chat ‑ Proof Manager
Tracking orders made simple : An interface to collect & track real-time custom orders, exchange updated files, track proofs in an organized manner, update order status.
Organize your orders : Cater to the ever changing needs of the customer by allowing your customer to request order enhancements using a proof management system.
Superior Customer Experience : Minimize support tickets by streamlining proof management processes and order status updates out of your inbox and into our application.
Manage all your custom orders
Are you bombarding the customer with a lot of questions before taking a customer order? Are your customers leaving mid-way and abandoning the cart? Are you struggling to organize your proofs and customer information via email?
What if we told you, there is an easy way out of this tedious process? Follow up Chat - Proof Manager is your one-stop solution to all the above problems. We provide you a real-time interface to engage with the user to collect information, upload order proofs, enable version control for all the order files, and give real-time order updates to the customer from your dashboard.
Our app provides end-to-end management of your custom orders right from approval to the final delivery without having to frantically send out a cold email ever again.
Follow-up chat - Proof Manager provides a smooth order experience to your customer, right from collecting requirements to checking order status updates.
How does it work?
- When a new order comes in, simply open the order in the order dashboard.
- You will be able to upload a variety of file types (e.g. images, PDFs) and chat in real-time with the customer.
- Customers will be able to see files and messages in their chat widget on the order details page.
- Customers will get an automatic email notification when you update the status of the order.
- Once the customer has approved the proof or has requested changes, you'll receive an automated notification email and notification in the app as well.
- You can also track the status of your proofs in our admin backend.
Features
- Unlimited order synchronization
- Real-time orderwise customer chat widget
- Allows multiple file types (images, PDFs, and more)
- Unlimited order revisions
- Customizable customer notification emails
- Integration of chat widget on customer order details page
- Easy to use chat widget for you and the customer
- Send invoice to the customer for additional payment
You can also contact us for any custom design requests!
Seamless workflow: use directly in Shopify admin
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About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at matej@kontros.com.