Use CODBot: Cash on Delivery - COD Verification app to reduce RTO. Verify COD orders on auto-pilot through OTP SMS & WhatsApp. Fraud filer and Fraud analysis.

Why do you need COD Order Verification for Shopify?

COD is the lifeblood of every e-commerce company in India. The e-commerce industry benefits greatly from cash on delivery (COD). However, cancellations and fake orders are some of the leading causes of operational failure.

As a result, e-commerce companies must prioritize reducing COD failures. You should use CODBot for Shopify to double-check the legitimacy of your COD orders (Order Validation OTP) before shipping them out.

Why use COD Order OTP Verification?

Cash on delivery (COD) is a great enabler for the e-commerce industry. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using CODBot, you can ensure that your COD order verification happens before you ship them out. It also helps with fraud filter and fraud analysis.

Who should use CODBot: COD Verification?

All E-commerce companies that allow cash on delivery can use CODBot to identify legitimate COD orders from fake or bogus orders.

How does COD Order Verification work?

1. Once the customer pays for their order by choosing the Cash on Delivery (COD) payment option, they will be redirected to an order confirmation page. They would then need to verify their order by entering the OTP sent to their mobile phone via SMS or WhatsApp

2. Once the order is confirmed via OTP authentication, the customer is redirected to their order status page (also known as the thank you page) and the order details are displayed.

3. As a store owner, you can track the status of COD orders from the "Orders" tab on your Shopify Admin Dashboard. For authenticated orders, you will see a “CODBot Verified” tag. For bogus/unverified orders, you will see a “CODBot pending” tag and you can choose to cancel such orders to eliminate RTO.

Advantages of using CODBot over COD IVR Verification or Automated Calls

1. Do you find IVR or automated calls annoying? Your customers do as well. Moreover, caller ID and spam blocking apps will filter out these annoying calls on your mobile devices. This is not good for your brand and can reduce conversions.

2. Most customers don’t prefer to answer unsolicited calls after they have just placed an order with your store. SMS verification not only creates trust, it also helps showcase your brand value in the customers’ eyes.

3. IVR calls usually use a recorded tone/dialect which your local users might not completely understand. Due to this, they might end up abandoning the cart and lose out on sales.