A simple way to contact you : Provide the easiest way for your customers to reach you with their favorite chat apps
Chat apps as support channels : Use WhatsApp, Facebook Messanger, Viber, Telegram, and Line as your support channel
Easily blended with shop theme : Personalize the widget to match your shop theme and make it looks naturally integrated
With billions of people using mobile apps for their daily conversations, your customers likely have a favorite chat app installed on their phone.
Click2Chat acts as a bridge between your store's instant messaging accounts and those of your customers'. With this app, you can provide supports with the tools your customers already comfortable with, allowing them to contact you with their favorite chat apps.
Install this app and get all the following features:
Are you working in a team? Show each member's account with their names and titles in a good-looking widget on your store and let your customers know who is who.
What happens when your customers send a message while you're asleep or spending time with your family? They'll think you're unresponsive. With this app, you can set when to go online or offline for each account. If no one is around to answer, then the widget will be hidden, which will minimize the chance of letting down your customers.
Customize the text and colors to match your brand. Make it personal. Turn your words into a call-to-action.
If your customers use widescreens, a tiny widget sitting at the corner of your store will have a hard time getting itself noticed. Draw your users' attentions onto the widget by opening it automatically for a tease. You can set the auto-display by time delay or scroll length.
A consent confirmation checkbox is provided optionally to comply with the GDPR. It's a required feature for companies based in the EU or those who collect data from individuals based in the EU.
If you're worried that the account on the topmost will get more clicks than the others, then you can shuffle the list order of the displayed accounts.
Pin accounts to stay on top of the list while the others are randomized.
Seamless workflow: use directly in Shopify admin
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].